Video Game Shop

I didn't go in here. Not sure why it's showing up on my Google review. I went to Argos and TK Maxx. Great service there. Polite staff.

Great shop, manager Sue and trainee Liv !

Glacial service. Feel like staff are getting overtaken by stationary objects.20 minute wait at the counter (serving 2 customers, signing them up for Game cards, or cover for headsets etc) to find they didn’t even have what i wanted.

Awesome shop layout. Makes the kids faces light up with joy. Got everything you can imagine. Kelly was exceptionally helpful with a can do attitude made my experience much easier in the busy store. Free parking, could do with a few more parent and small child spaces but I guess it’s not their carpark.

Really friendly and helpful staff. You don’t feel like you’re being ripped off.

Do not make a purchase from CeX and in particular this store. Look at the other reviews and a pattern is reveled of very dubious working practices. Highly likely to be taken advantage of and the 24 month warranty is not worth anything it is written on. I would say it is a ploy to sell you poor quality goods along with other tricks that i sadly fell foul of and lost out. There are forums online discussing the poor working practices and the empty promises of the 24 month warranty. Customer complaints will not accept a position that implies there is wrong doing by their stores / franchises. Look at the reviews, the Eltham store in particular is singled out as passing on poor quality goods that do not meet their own warranty requirements and then blaming the consumer. I really hope this store closes down and the management get found out for what they are up to. Absolutely awful. Soon to be 1 star and hopefully a better quality offering can take up a position in the market

I recently had our MacBook repaired by Rafiq, and I was extremely impressed with his professionalism and expertise. Not only did he diagnose and fix the issue quickly, but he also took the time to explain what was wrong and how he was going to fix it. Very happy with the service and will definitely use him again.

Staff today were really helpful, so friendly, and provided lots of information for my friend to get started. Best warhammer shop I've visited.

Absolutely disgusting way I have been treated! Bought my son an iPhone back in December as a Christmas gift by the 9th of January the phone stopped reading the sim. Took it back and was swapped for another phone. Same thing have happened again! Turns out the phone I paid £300 for is actually either stolen or an old contract therefore apple have blocked the phone. So I am now £300 down and ny son is without a phone. Tried speaking to the store and basically nothing they can do. STOP SELLING STOLEN PHONES!

POOR - terrible customer service. Waited 10mins to actually buy something. Nobody on the tills. When somebody did arrive I was clearly an inconvenience! No hello, please, thank etc. Horrid experience.