Delivery and Mailing

Pathetic service. Paid £8 for Guaranteed Next Day before 1pm it did not arrive. Spent all day on the phone trying to find out what had happened to my item and was faced with a 40 minute wait time. Twice I was cut off after spending half an hour or more on the phone. Tracking the item says it is at Sheffield Mail Centre that was timed at 22:00 yesterday and it still says the same thing at 17;00 the next day. Do I wait in again all day tomorrow? Do I get all excited by the promise of £5 for failed delivery and still be out of pocket? One star because I had to but zero stars would be more like it. Covid is one thing but Sheffield is the worst place I have ever had to do deal with, as I said pathetic.

Upgraded my contract phone through o2 and they used UK Mail to deliver the parcel tracked before 10:30am the following day.However the parcel never turned up and upon checking the tracking had realised that it had been signed for by a complete stranger, it was only after 2 days of ringing o2 and UKMail that it was established that it was sent to my nearest shop and was signed for under my second name. No card was left or any indication to suggest that the phone was at this place.Worst service you could ever ask for, had alerted the police and everything due to this misconduct and had wasted their time. Will never use UKmail again, trading standards seriously need to step in and put this shameful business into administration.

16/6/15 left a card as they found no one in, the card did not indicate what they had done with the parcel and does not have a telephone or email on it.Went to web site and had to leave a message as the other alternatives did not suit. I asked them to deliver to my work address as my husband is looking after his sick mother and I work full time. left work address and telephone number and gave my work e-mail.I got 4 e-mails. none told me what they were doing, only that the 'problem' had been resolved.When I got home there was another card telling me they had missed me.Useless is how I would describe them.

Have been waiting 10 days now for a package to be collected and returned to the seller. I didn't choose to use UK Mail, it was the seller. I have been through all the emotions of being disappointed, angry, furious, I hate this company ... now I just feel empty. I have no feelings left to describe this company.I have phoned them every day. This is the WORST COMPANY I have ever encountered, I don't understand why anyone would use this company.I keep receiving texts that my package will be collected today from 11:00-12:00, now I just laugh. This company is a joke. I could have walked to Ireland and returned the package myself in the time is has just been sitting in reception.The wait goes on...

Couldn't be more terrible. Spent the entire morning waiting in for my parcel. An hour after the estimated delivery time had lapsed I called the customer service team, no apology, just the excuse that the times are estimated (which I accept but I don't see the point in putting any times on if they are not the least bit indicative of what to expect) and that it is Christmas time but I should receive it shortly. Well thank you for pointing out to me that it is the festive season, clearly I was incapable of figuring that out for myself, but the fact that it is Christmas should have no bearing on how efficient a dedicated parcel delivery service is. It would still take you the same amount of time to deliver the parcels no matter what time of year it was (especially as the weather conditions are good), perhaps you shouldn't take on more parcels than you can physically deliver. Now more than seven hours late nearly three hours waiting for a call back and I would just like to say thank you for taking up my entire day off.

I was waiting in all day for a delivery and was told they tried to deliver and yet no card was posted and despite someone literally sitting in the window 4 ft away from the door they said no-one was in. I'm now in the same position and I cant speak to anyone as despite me being told that my call is important to them, they have kept me on hold for 20 sodding minutes! The ONLY upside was that the person who came the next day with the delayed parcel was nice and professional and that's why there is 2 stars xx

My place of work great place to work at would recommend anyone wanting a job started off as Christmas temp was there year and half as a temp nah been there four years as a collection driver love it best job I've had living the dream!

Very busy but all the staff I met were very helpfull, no refreshments and very tight on security.

Very helpful when I collected end of life bipper. Thank you Sam

It would be nice to get paid. For a 13 hour Sunday worked. After 5 weeks waiting! Added review. 10-20. Angard workers have waited now 6 week to be paid 13 hour shifts. Because a ROYAL MAIL manager. Forgot to sign it off. These are desperate POOR workers. PS I was not one of them. But this is typically ROYAL MAIL. The DAY they didn't get paid for was Sunday 14th of march. 2021. still not got paid. todays date is 27th April 2021. THERE WAS 31 ANGARD WORKERS . 13 hours unpaid so far for 31 DESPERATE PEOPLE.