BPO company

I worked at this company for few months and my experience working at Sigma was not good at all. The training is not well structured they don’t cover everything in the training when you’re actually on the job lot of the things you won’t know or have a clue. The management is not good as well. In terms of career it’s not the place you want to work may be for short term but not for long term. They do have high staff turnover. Pay is not good your constantly monitored. So honest feedback is if you are considering joining sigma I would not recommend it

I would recommend sitel to get work experience. I didn't mind the place, but hate the job role, the policies and it felt like being in school again. Theres always something they pick on and there's always something you have to improve. Hours are rubbish and all over the place, also don't take holidays because they will take it away from you. I have booked a few holidays before I left due to having an eye operation which is no fault of my own, on my last week with them they decided they will not pay me 35.15 hours because apparently I owed them this. So worked the whole week unpaid, despite all the over time, hard work I did for the company and recommended friends to work here, you will never feel appreciated by this company. Always over staffed and always hiring because people come and go. If you want a less stressful job then this isn't the place to be.

Wonderful.

Management isn't great

I recently used a call center to order some food, and I was blown away by the customer service. The representative who helped me was incredibly friendly and patient, and they went above and beyond to make sure my order was correct and that I was satisfied. When there was a small issue with my delivery, they were quick to resolve it and even offered me a discount on my next order. I was really impressed with their professionalism and dedication to customer satisfaction. I highly recommend this call center to anyone in need of great customer service.

Bonjour,Je remercie l'efficacité de l'équipe du travail fourni, la rapidité du service, la qualité de la transcription, à recommander sans hésitation !

We have been using the services of Call Cafe since July 2022, the service they provide is very professional and courteous, they have helped to grow our business with their customer service skills and understanding of our customers needs. Their call handling agents are very friendly towards customers, they deal with all customer questions and complaints to a very high standard, as all calls are recorded we regularly listen to their customer service skills, which is a peace of mind for us as we know they follow our own high standards of communicating with our customers, I would highly recommend them to any business because before and current sales shows they are doing a great job which has made life easier for us in the kitchen during busy times.

Campaign: Scottish PowerI am writing to express my dissatisfaction with my former manager's handling of my previous workplace predicaments. Particularly, I would like to bring attention to the oversight, hostility, and undeserving following circumstances that resulted in my dismissal.From the beginning, the manager consistently dismissed my multiple complaints regarding faulty equipment. This not only led to diminished work efficiency, but also spoke volumes about the managerial level's insouciance towards employee's work conditions and comfort. I find it unacceptable that these issues, which were within the resolution capacity of the manager, were chronically overlooked.Furthermore, my manager demonstrated a considerable level of hostility, which I found unprofessional and unsettling. The general demeanor lacked the expected composure and grace, disrupting the workplace environment's tranquility. A manager should, ideally, be a figure who fosters a healthy, conducive working atmosphere, and not one who instigates or perpetuates hostility.I was also taken aback by the manager's nonchalance during our interactions. It was disheartening to see such disregard for employee concerns, which, to me, is an integral part of effective management. Active listening and empathy towards team members' issues are marks of competent leadership.Finally, my termination, following compassionate leave for alleged call avoidance, seems baseless and unjust. Not only had I reported the issue previously, but I was also on leave with valid reasons — factors that were seemingly ignored during the decision-making process. It is disappointing that my commitment and dedication to my role were overshadowed by an incident that was largely out of my control.In conclusion, I believe this recurring disregard for employee welfare and concerns, along with the undeserved dismissal, could potentially deter future dedicated professionals from contributing to the organization. It is my hope that this feedback will evoke corrective measures for managerial conduct and decision-making processes, fostering an environment that acknowledges and addresses employee concerns properly.UPDATED RESPONSE:Please note that I have already contacted HR to conduct a thorough investigation into these matters but am yet to hear back. Corrective action needs to be taken to maintain a healthy work environment, it is crucial that every employee feels valued, respected, and treated fairly. I trust you understand the gravity of this situation and will take the necessary steps to address it.

I've worked here for over a year now, company has amazing people who is supportive!

I absolutely loved my time there on a temporary contract - they were nothing but friendly and welcoming people right from the start.A really great company to work for, I’d highly recommend them, especially given their quick recruitment process.