Flagg Court Dental Practice

I Have To Say the Dentists themselves are wonderful At The Flagg Court Dentist and the staff are so helpful with whatever you as and ever so friendly.They are A great Working Team. And so polite to there patients I have put 5star as I know they deserve it thankyou so much

So disappointed by this dental practice. A few months ago I went to book an emergency appointment for my 8 year old brother and got told me and my brother are no longer registered to this practice due to not being seen for 2 years. Which would be fair had they given us that warning? Their justification is they send reminders to book appointments, but them reminders failed to mention not attending would mean being removed, which turns out a lot of people in the community have been faced with and are unhappy about. Baring in mind I went in for an emergency appointment in 2020, which was the first time after 9 years but I wasn’t unregistered then? I get it rules and things have changed but when patients are meant to be at the heart of NHS, you’d think they’d take a bit more caution in fairly informing existing patients of potential removal from register with sufficient notice considering this is a new policy they’ve introduced after decades. Their so called reception manager speaks with no sympathy too. They very easily had appointments for private checkups available literally the next week yet the waiting list in the same place to re-register is 3 years. Rang a few other dentists to get registered and a couple of them were also appalled that an 8 year old with toothache was turned away despite the reasons. Fair to say they need to stop justifying their poor service and step up, especially when it’s to do with healthcare.

Patient and gentle. Work was done quickly very happy with the end result. Very pleasant receptionist. Thank you

Have had a couple of appointments here for dental treatment and would recommend as the dentist did a very thorough and excellent job of doing necessary treatment

Recently changed from Sunderland Road to flagg CourtHave been to appointments and I can not praise the whole team enough.Professionalism at its best.The dentistry was first class.The Dentist, Mrs H, is at the top of her game.

Disgraceful conversation with receptionist today complaining about NHS to me! Every time i go i pay for hygene clean but never get one they dont care about customers!!! Went privately elsewhere got an appointment next week at cheaper price! Extremely rude and arrogant receptionist chip on her shoulder about NHS!!!!

I called this dentist surgery for like 3 days to get an appointment for extreme toothache. & the receptionist told me that i missed an appointment last year September which never was. They told me then they will call me later & the called & said to have paracetamol & they will call me anytime later in the day which they didn’t, & now this rude lady on the phone told me it was an appointment which I didn’t even know that existed.just fed up of the service.& behaviour, this is how they treat with their patients. Going to remove all of my family members name from them for sure.

If I could give a zero I would 1 star is spoiling them, needed a filling couldn’t get an appointment for month, I think the dentist only work 2 days a week I’ve had better service in 3rd world countries!

Nothing is ever too much trouble. I understand how busy the practice is at the moment just like everywhere else but from the receptionist Danny to the nursing staff and the dentists they are always very helpful.