Thameswood Veterinary Clinic

They don't care about an Animal. They care only obout money. They dont want help my dog and with insurance. They need to sent only one letter to the insurance and they have big problem with this. But when the bills coming they dont have any problems with sending to me. Soooooo sad.

Best service they thought of my animals welfare . Also advised me the best procedure to take which worked out best for my pet. They saw him as quickly as possible to make him comfortable very grateful. He broke his heel bone and had his leg amputated 3 weeks later hes back to normal which couldn't have happened without them .

Really sorry to say that my experience has been very poor with with this veterinary practice. My puppy has a retained testicle and was due to have it removed as part of the castration process. When booking the appointment, I asked the price of the procedure. I was informed that typically castration costs £240. However; the price would be little higher in this instance. When we attended the appointment, I was given a £500 invoice. More than double the price was beyond my expectation (and immediate budget of maximum £400). I had to rebook and return a few weeks later with the £500 that I had been informed would be the maximum cost. Unbelievably, I was now presented with an invoice of £1,000. I left the surgery having not had the expected procedure done for the second time. Moreover, I had no faith, whatsoever, in this vets pricing policy. That day, I went through the process of changing vets. The operation had been agreed with another local vet with a fixed and immovable price of £340.

This vets is a complete rip off sn is only intrested in getting the Maxine money out of you ! Our dog was very sick with what we would call legionaries disease . 10,000 later after ten days in there care we finally took our puppy home . From start to finish it’s money money money . They didn’t care if our dog lived or died . An I see other peoples pet that are very I’ll . In cafes down in the laundry area ?. Nothing fancy about that . These vets are ripping poor people off!

We were away on holiday and our dog ate some cake with raisins in. We called up and were advised to bring him in to induce vomiting. Prior to bringing him in, I asked what the cost would be, as vet costs can vary drastically. I was asked for his weight, which is 17kg and told it would depend on how quickly he was sick and therefore how much medication he would need but it would be roughly £60-£70 including the £40 consultation fee. What I absolutely cannot fathom is why I was told it would be more like £100 once we had arrived, due to the person quoting over the phone not being aware of his weight (despite asking for his weight and me providing it). I asked why the medication price had gone from £20-£30 to £60 as that is double to triple the price but I wasn't given a proper answer and was obviously being taken for a ride due to the nature of needing the dog being seen to ASAP and not having enough time to go elsewhere. Then when we came to pay the price had somehow magically jumped to £121. The main point of interest was that he only needed 1 injection. So he needed the least amount of medication that they thought he would need and somehow a quote over the phone of £60-£70 was now in reality £121. I am absolutely disgusted and appalled of being taken advantage of in an emergency when they know they have you over a barrel. Left with a very bitter taste in the mouth. Would never recommend.

Such a great vets clinic . Went today for my very anxious staffies annual booster and check up. The staff there did everything they could to make my girl feel at ease . Treats and cuddles and strokes galore .

I absolutely love Thameswood vets everyone is so lovely to me and my fur babies. When I had my rabbits spayed and neutered I was able to pay in weekly instalments which was a big help when my female rabbits chewed the surgical glue off of her surgical incision and had to have a second operation.

Good service excellent care and staff put my dog at ease

I've always gone to this vet, never had a problem. Especially when I needed help with my rescue kitten as he's got stomach and digestion problems and my first kitten, they were really informative and helpful.

This was our usual vets. But when our dog suddenly died we went there for help and was told that no one there was trained to do CPR, and we would have to go to the other vets the other side of swindon. They were not professional and did not care about our dog.