The Electric Heating Company Ltd

Thanks to John for going over and above during the Christmas break. If it wasn’t for his help we would have had no heating or hot water from 27th December till they reopened in the new year,Excellent serviceThank you

Purchased a boiler online in October. 3 phase boiler. Packaging arrived saying 3 phase on it. When I came to have the boiler installed in January it turned out it was single phase (so wrong product) that could only be discovered once the boiler was opened up for the electricians to look at.Called the company, they first got very angry, told me because I didn't have the cardboard box it come in I couldn't return it, then when I pushed and said you sold me the wrong item so I can, they refused and pressure sold me another unit. When that arrived by then my electrician could make use of the first boiler to convert it to 3 phase so this new one was not needed.I rang to return this newly delivered, unopened boiler and again the man (John) instantly started swearing and getting angry and told me he would not accept the return. When I pushed the issue again he told me its up to me to send it back, at my cost, and when they get it they would see. He said if it arrives damaged we cannot refund you... which was odd to say.So I opened the box, filled it full of 3 inches of bubble wrap all around, every angle, then video taped it being sealed up.Amazingly when they got it they claimed it was damaged beyond repair. I immediately called the courier who said when he delivered it the company wanted to sign for it as damaged" before they even looked at it and also said we deliver back to this company a lot and they always want to sign for things as damaged when the box is perfect.Questioning it I received photos from the company

Great friendly company to deal with Paul done a great job and kevin was spot on with Tec advice highly recommend

EHC have a highly experienced technical department who are always on hand to assist. whilst fitting my first electric boiler they were happy to stay on the phone and talk me through the setup.

A great team of people with fantastic technical know how. The will never sell you the wrong solution and will save you money on your heating bills.

Spoke to one of the technical advisers today for advice on an issue with one of the boilers. They were fantastic, very helpful and 'walked me' through the problem very patiently. Can't thank Rob enough! Great service, and this was 3 years after warranty had expired!. Thank you so much!

Excellent service from start to finish,from the initial phone call to Jacqueline and the installation by Paul, great job no hassle and heaters look great. Will be nice and warm in winter.

The Electric Heating Company Ltd (EHC Ltd ) are an excellent company to deal with. They have an overall technical, sales, etc , departments that are very helpful indeed, in any situation with their clients. EHC Ltd are a very proffesional team that will handle your project with ease, including John( technical department) , Mark, Chris. Will use and have EHC Ltd again for any of our projects. I can only recommend them highly . Very happy with their products.

Great radiators, have 3 installed and will get 1 or 2 more soon. Good app for control of them as well.