The Spa At Dunston Hall

Having booked a much needed spa day with a friend... we were informed that the steam room was closed 2 days before, after discussion and a request for a compensatory gesture, the hotel refused to accommodate my request. I was left feeling a little miffed but wanted to make the most of the other facilities on offer.On arrival, I was extremely disappointed when entering the pool and wet side area. Nowhere to sit or lay to relax... the pool and jacuzzi was really busy. I asked staff if there were any more loungers to be told no... i asked if there was a relaxation area in the lilac room beauty area and was informed there was not. The poolside was where those relaxers were . It really wasnt the spa experience I was hoping for and it's important to emphasise this is a hotel with pool facilities. It was disappointing the way health suite staff dealt with my comments and I was informed that they have hotel guests that also use facilities and it was a busy day, therefore I just had to accept it! The hotel do not consider spa guests at all! I feel bookings were taken without the consideration for guests to be able to utilise all those facilities on offer. we literally only managed to access the jacuzzi because I asked someone to leave to allow others to use this. There were others on a spa day and experiencing the same frustrations.The lilac room beauty treatments themselves were exceptional but its a shame they are associated with the hotel.The lunch was included in the package but on arrival in the bar/restaurant area at the allocated time, there was a wedding party. It was crazy busy with only 2 members of staff to cater for everyone. we struggled to even find a table even though it was a booked reservation. I felt sorry for the guy working behind the bar,it was clear he was beaten, as for the other lady, she just presented as aggressive and lacked any customer care.Not sure her being over worked was the reason for her abrupt nature.if it wasnt for a splendid lunch we finally had and the treatments, this day would have been a complete write off.Dunston Hall , you really need to rethink your advertising of spa days when no consideration is actually given to spa day paying guests

Lovely lovely venue, great accommodation and special dining experience. Top level service to boot. Will revisit.

one of the best weekends at Dunston Hall, location, room, meal, drinks, views, walks with my dog, what else can you ask for a retreat to celebrate with your family? thanks for all the staff for the amazing job, specially Rachel, lounge area a big thank you to Zoe, Tim and Ben, Restaurant área to Magda. all whom make this weekend special for myself, my partner and my dog

Had a very nice spa day here with a great facial.

Had a day here recently. The treatment area is lovely and the massage was wonderful.The pool area was generally good but showers at the poolside are eithet freezing or not working. There was a lot of grit in the bottom of the jacuzzi.There are about 10 sunbeds around the pool, one of which is broken.Had a lovely lunch in the restaurant but the cocktails need some practice as not really up to standard. Depsite the little niggles, would go back and would like an overnight stay.

Very nice. Apart from sauna , steam room needs fixing. Golf course great. Breakfast and lunch lovely. Evening meal not so good. Very nice staff

Spa is run by gird party but seems popular. Steam room, sauna whirlpool and swimming pools are well appointed and free to staying guests

The therapist ladies very good, pool and gym area clean and tidy, shame the lunch was not good, chips were only warm and sandwich bread was dry, the chocolate brownie had been over heated and was quite hard.