Dr M S Gill - Roman Road Health Centre

Been on thw phone and given the run around all morning. Just spoken to an extremely rude receptionist that refused to issue a prescription for an inhaler. I am not in the area and ive been told i either go to A n E or wait two days. She then hung up on me after saying the way your speaking isnt really helping myself" essentially holding vital medication to ransom!! Absolutely appalling doctors surgery and i will be seeking legal advice! The receptionist needs sacking!!"

Always receive amazing care and the doctors are amazing with my kids when they need to be seen

I’m giving five stars for treatment by the locum, Dr Gunn! He took time to listen to me, he read my history notes, prescribed antibiotics, ordered tests, looked at me whilst I talked and told me to make a pre booked appointment to follow up on tests a week later!I didn’t feel rushed and he made me feel as though he cared for me as an individual.Brilliant!

Disgusting treatment from this surgery the reception staff are lazy and very rude. I needed to see Dr gill before Christmas and had telephoned and arranged an appointment for after work ( 5pm ) I turned up on time with my wife and got booked in. An hour later I am still sat waiting patiently to which the stupid imbecile receptionist asked us both are we waiting for something " despite the fact she had booked us in on our arrival to which I very angrily barked " yes my appointment which should have been an hour ago ". Dr gill was soon notified who looked disgruntled as he was about to leave for the evening. Dr gill then proceeded to not listen or even be concerned about my visitation. I left feeling totally disheartened and still in need of medical attention. I would strongly recommend that if you require a doctor then look elsewhere."

I am sorry, I didn't realise the receptionists were also Dr's and could diagnose and tell you if you need an appointment our not.

Been for a blood test this morningAt treatment room as I am under you g treatment for other conditions I asked if she thought this was necessary she said I dnt know I am just taking blood so I said well let's assume they know what they are doing here I know my bloods sent gonna b right but that's me not a nurseTook my bloods didn't tell me what it was she was actually taken it for then asked me if I were diabetic so is that what the bloods are for just very rude in my opinion xlc9

Very impolite and improfessional administration, doctors also does not seem to care about patients too much. I was registered with this health center for about 8 months and all my experience is only bad. First of all, they have very irrational system that you can book an appointment only the same day you want to attend - and you have about 1 hour to do it, because later there will be no appointments available. I cannot understand the logic of such system - just imagine: you are ill and you need a doctor. You call in the morning, wait in a queue for 10-20 minutes and when they pick up the phone you hear that you missed your chance and you need to call the next day. The next day - the same story over and over again. It's good if you have days off your work, but if you have health issues and want visit your gp its very very difficult to have an appointment at off work hours. The worst thing which happened to me with this appointment system was in November 2017, when I got a terrible sore throat in just 2 days. It was so bad that I could not swallow anything, even water and I could not sleep because of pain. I understood I need antibiotics and only via GP I can get them. So I was calling this health center for about 3 days in a row, all the time rude administrators said they are fully booked and it seemed they just left me to die. The last day I was really angry, I started calling from 7:59 (they open at 8:00, so I wanted to be the first in a queue) and until 8:10 they just kept throwing the phone down (on purpose!). Then I jumped into my car, went to the center to ask what is wrong (it was about 8:20-25) and they said the same message sorry

Attended a Drs appointment. Parking area. Toilet facilities. Helpful friendly staff. On site nurse.