Crescent Road Post Office

Lovely post office can’t recommend the staff enough :) thank you for providing a 5 star service :)

It is always a pleasure being served at Crescent Road Post Office as the staff is very helpful and kind.The Post Office is situated in a convenient vicinity that puts another plus for the post office. We wish them bringing betters ahead.

My son went in to buy a 2nd class stamp and was refused one at the post office counter. He was told to go to front of the shop and buy one from that counter, Where he was told the price is £1 not the 60something pence it should have been. My husband went in to clarify this as thought it might of just been a mistake but no he got over charged too.Used to be a lovely Post Office until it got taken over, now service is so slow I could probably hand deliver the letter or package quicker. Use the one on Chipchase Road now much quicker and friendlier staff.

7:55 on Thursday. The opening hours is not right and I’ve been waiting here for so long now

I wouldn’t even give it a star. The woman working at the post office should really not work in any office. She is very slow, unskilled and racist. I received some money today and after showing her my ID she asked for bank statements, took me 10min to do that, then said it doesn’t matter anyway. She wanted me to give my phone to her. What the hell?! I’ve asked for my ID back and got to a different post office where of course I’ve got the money my parents sent me in 2min. I went back to talk to her manager but couldn’t find anybody. Only found out her name is Shamina. Shamina dear, go home.

Terrible as you have staff who don't let you in the shop because they want to go home (before closing hour) and standing at the door - an old man and he also stands behind most people tutting.Certain people here are really bad apart from the owners there great,But still even so I wouldn't use this place as the younger lad who usually serves *Robs* people with what they are buying and change.Shop is always clear/clean, easy to get about within for disables access and pramsConditions of products I've never had a problem with so can't complain.

Very friendly staff, post always gets there on time or early. Always go above and beyond for customers. Thanks so much. See you again soon. Deserves more than 5 stars to be honest.

Leaving this review reluctantly because the staff are actually very pleasant and accommodating, but this is not the issue with this post office it's simply far too slow, probably the slowest post office in Middlesbrough because it is seriously under staffed and under experienced which ultimately gives a poor customer service.I have used this post office for the best part of a decade mainly for sending parcels of which it used to be a daily visit for me with my business spending approx £5k+ a year here, but not no more, I do still use it but if I look through the door and see a massive queue I don't bother, I really have not got 20+ minutes to wait in a queue, under the previous management this shop ran like clockwork and had two very quick counter staff now it is nearly always just one lady, she's very pleasant and double checks everything to be thorough but is simply overwhelmed with the demands of such a busy central location and too slow to deal with all the additional things like money transfers which if you go in the post office will know is a pretty much daily thing.Using this post office for so long now it's noteworthy how many other regular users I don't see in there anymore, a lot of the regulars simply go elsewhere with their parcels, many eBayers who would have 20-30 parcels pretty much every other day... never see them anymore because it's often quicker to drive to another PO which I now often do myself, I can only imagine the post office is not making anything like the money it used to, a simple solution would be to employ a more experienced staff member to help out the lady, it's too much for her on her own and I do actually feel a bit bad for her.This would be a 1 star review if the staff weren't so pleasant, management take note; you're losing a lot of customers!

I had a large bundle of invitations to post yesterday and wanted them to have stamps, not be franked. The counter assistant understood that and (kindly?) said she would put stamps on for me, though I would happily have stood to one side and stuck them on myself. She showed me the stamps and having paid I left her to do it, hopeful that all would be well. I have heard that at least one of the invitations has arrived so hopefully all is well. Thank you for being helpful.

I always order my parcels for collection from this post office as I’m not at home to receive them. I have never had a problem collecting and I know I can trust this facility. Will be continuing to use this post office whilst i’m living in middlesbrough.