Lloyds Bank

Terrible ordeal – resolving problems took an excessive amount of time. The staff lacked the know-how and displayed unkind behavior. Their treatment of elderly individuals was impolite.

Terrible experience!!! It has been a month since I have applied for opening a bank account. I have visited bank for more than 4 times. Each time they say that you'll receive mail in 24 hours and to never receive anything. There is no clear response as to why this is taking this much time. Even customer care officers are saying that they'll look into it and mail the details. I have never seen a bank taking this much time just to open a bank account.

Rude, not helpful staff. Zero customer service skills

Don’t ever come to this bank they left me waiting an hour to to open an account. Ridiculous and the staff are rude.

Very poor service just wanted to print out statement and she asked me to wait for more thn 30 mintures its a joke

Today, Saturday at midday the bank was unusually quiet. The counter staff were unable to help with my request and I will have to contact the bank directly.

Very rude young lady at the front desk saw how she treated old man she should be sacked priper attitude

I am staggered by the contempt they have for disabled customers. Having been previously forced to wait 25 minutes for service despite my obvious disability today I took a ticket and waited 20 minutes for my number to be called only for the staff member to decide she'd jump 4 numbers and serve someone who'd just arrived (10:15 approx. Hotel Street Branch 03-11-2022) I presented her with the ticket and left. She did nothing to assist me. It takes me an hour to get dressed and longer to get to the branch only to be ignored. I am no longer physically capable of retrieving my money from my account because of their inept service. I am in constant pain, all I want is someone to help me.