G Aldridge & Son

We had an issue with a Samsonite case, and frankly with a total lack of help from Samsonite themselves, and Jonny Aldridge - a real ⭐️ - came to our rescue. It was a tricky issue but he moved heaven and earth and NOTHING was too much trouble. Truly amazing customer service and Samsonite could learn a lot.

The handle on my Samsonite case recently broke at a very inopportune moment, and left me struggling with my luggage. Having first tried to contact Samsonite directly, I gave up and came across the Aldridge website and contacted Jonny.Jonny was fantastic with his communication, and despatched the telescopic handle to my cabin upright bag the very same day. As I was on the road at the time, the parcel arrived the very next day by recorded delivery and was a mint replacement part.Absolutely delighted with the product, communications, speed of delivery, and helpfulness of Jonny himself.Many thanks again, and will definitely be back!

Had a fantastic experience with buying a new wheel for my suitcase from here. I highly recommend it to anyone needing spare parts for their suitcase or to have any questions answered from their knowledgeable and friendly staff.

Very helpful finding replacement handle and lock for Samsonite Aeris. Communication was good when delayed and replacement item was a perfect fit.

It’s rare to actually enjoy buying a replacement part for a suitcase, but the service, quality, and communications when buying a replacement wheel for my Samsonite was fantastic! A real pleasure and I’d encourage everyone to buy from Aldridges. Thanks!

I'm so grateful for this store! It was the only store that had the replacement parts for my Samsonite Firelite. The online shop is well organized, shipping to the US was fast and very reasonably priced. It took not even a week!!! Great communication along the way. Fantastic!

I lost a wheel from my samsonite case during travel and tried a few places in NL but could not get one - then I found Aldridge’s UK online. Jonny dispatched wheel same day with a hand written card and it fits perfectly! Great phone contact, great customer service and much cheaper than the alternative. Thank you! Overall a very positive experience.

I needed a replacement drag handle for my Samsonite case. I ordered the part yesterday, and it arrived today. 15 minutes later and it was fitted. Jonny Aldridge helped me through the process of ensuring that I ordered the right part. Great customer service. Why go through the hassle of trying to contact the UK Samsonite Customer Service Centre when you can get customer service like this? Perfect!