HSBC St Albans

Recently went to this bank to resolve serious issues that had arisen in my account as a result of fraud. I was greeted immediately upon arrival & was able to resolve the issues in a clear easy manner. I was made to feel heard & recieved lots of fantastic advice and support. I want to give particular recognition to Nigel who spoke to me and answered all of my questions and helped me to resolve my issues and address my concerns. I would highly recommend this bank and feel reassured to know they've got my back when things go wrong.

Had to go to a branch and ID myself in person. I did and I asked several times - Is this done now? Has it been registered that I ID myself? And I was told yes!It was not and I had to ho to another branch AGAIN yo ID myself!

Even 1star is too much for this useless branch in town. We filled up forms on the 27th of August for a child account, the staff checked all the documents and told us everything is fine and we will hear from them. Heard nothing for 2 weeks ,popped in again and was told by a lady staff with a hyjab saying I ll get the card in 7 days. Still nothing, so popped in again on the 15th of October only to be told that none of my forms were uploaded and I want be getting any bank account card unless re do all this. What a waste of our time...useless staff and bloody liars. STAY AWAY FROM THIS branch.

To not be able to speak directly to the HSBC branch at St. Albans and have to go round the houses through two call centres and be given the same 0845 number and the promise of a call back in 24 hours is just not good enough.I have not recieved a call back, I need to book an appointment to go in on a Saturday for the simple act of cancelling a bank account with them and the ability to book an appointment directly with the branch is apparently non-existent.Its not good enough HSBC. Thank God I've got accounts with Natwest who free up time whenever I need them and are truly easy to deal with.

Absolutely terrible. Worst bank I have ever experienced. Lied to me 3 times that they weren't charging me fees when receiving international deposits into my account. Cannot even request an account statement be printed at the bank with your address on it. Have to carry a security calculator device everywhere with me just to transfer small amounts of money and log into online banking. International transactions can take up to 6 working days and if transferred on a weekend don't even show on your account as apparently no one works in that department on the weekend. I would call this STONE AGE BANKING.

Best bank in town. Always friendly and helpful in the branch. Only one cock-up in 45 years - not a bad result, overall.(Some sort of mix up between telephone banking and branch and someone being off sick meant that a large transaction on a business account took longer than expected.)Much much better than some other banks.

Mr Richard and Ms Lauren P. went above and beyond to make sure I feel welcome and catered to, even though the issue I had was a bit problematic and time consuming. Stellar support. I received much more than I hoped for and actually spend my time in the branch really nice.

Needed a password reset first thing this morning.Was first in door, panicking about withdraws I needed to make over the bank holiday online.The lady who saw to me (forget her name) was so lovely. Helpfully/ jolly/ new what she was doing. Really good customer service.Thank you lovely lady.

I had visited the St.Albans branch for a bank account upgrade. Keith is the person who provided me with a very satisfactory service. I really appreciate the hassle free and such a professional service that I received.

I ve been banking with hsbc for 20 years. Unfortunately service keeps going down and down. They changed everything to automated machines which doesn’t work properly most of the time.We needed counter service so I contacted hsbc about this. Area manager got in touch with me and promised post office provides every single service bank does. Does an area manager of a big bank lie? Apparently yes.. He lied to us loud and clear because Post Office is doing none of that.Finally I ve had enough of hsbc and moving my account to another bank with actual people and actual counter service. I hope everyone does the same. There is no surprise banks made $1.4 trillion historical record profit globally this year. They don’t employ people, moving all payments to machine&cards which they can get hefty commissions.