New Vehicle Parts

AVOID AT ALL COSTS - INCOMPETENT UNETHICAL LIARS. 'Paul' agreed (after thick colleague Michaela refused) to pay return postage cost after wrong part sent, causing me wasted time & extra £60 garage time. Return postage NOT paid. Made previous complaint. Response was PURE DRIVEL - COMPLETE LIES - DO NOT TRUST ANY COMPANY 'FEEDBACK' you read online responding to any complaint. Any response to this complaint will be DRIVEL. Have lodged written complaint with Ebay and Doncaster Trading Standards, so the card is at least marked. Also do not trust gushing reviews amazingly posted after complaint review - they are all fake. DISGRACEFUL COMPANY

I rang this place and asked if they had a certain bumper in stock. I spoke to a lady who said yes they have got one but she needed to ask if it’s available and wanted me to call back after 10 minutes. I rang them and nobody answered. So I called back again for a guy to answer the phone and say “have you not got the hint after ringing 2 times” I couldn’t believe it so I asked him are you speaking to me and he said yes I am speaking to you. Apparently he is busy with costumers at the counter which I can understand, but to answer the phone and speak to a customer in that tone of voice is disgusting. I would be extremely careful and maybe avoid as I would not want to be the one calling them for any sort of after sales service because his attitude is not suitable for dealing with customers or members of the public.I don’t usually leave reviews but this absolutely needed one.

Ordered wing mirror after someone had clipped it while parked. Then didn’t require it. Requested to return. Told they would deduct postage, needed to be sent recorded etc....Also stated it needed to be in same packaging etc.....An orange tatty box then. Looked at reviews of people who had attempted to return items and NO refund given for various reasons. Therefore, not risking it and just selling on. My advice to any customer in a similar predicament is do the same!!

I read the comment of Peter he explained them so well nailed it.Completely unethical and liars and doesn't matter u speak to manager or a normal staff all will lie on your face.Avoid at cost or buy from someone like amazon and ebay with return lable if wrong or damaged at least they collect and accept return without any cost plus these People dont accept return and lie to every level to avoideThanks

i bought nissan note pumber 2008 i tried to call them not responding the phone after 8 days no delivery

Delivered faulty bumper, kept telling me they would come and collect faulty bumper. Kept letting us down. Now point blank refusing to correspond or collect faulty item or refund. Currently contacting trading standards

Ordered a new wing mirror in blue colour, got sent a grey one and when I phoned to talk to them regarding my wrong order, I was met with a rude arrogant male staff member who refused to give me his name at the end of the call so I could speak to his manager . Won't be using them again very poor customer service

My Audi bumper came the day after i ordered it! the quality is great and it was cheaper than anywhere else i could find it online. Can't recommend them enough!! Thanks

Wrong part was delivered but after returning the new part was out to me within 1 day and a refund for the overpayment was issued. Very satisfied.

Directed to New Vehicle Parts from Prasco, as I was not an account customer...I Looked at the website to begin with, which wanted payment via PayPal, so contacted them direct.The lady who took the call Machala"