TUI Holiday Store

Donna was great, very patient, professional and friendly. I had found a great deal on TUI's website but could not book it on line, I called the number provided which took me through this Tui shop. Donna managed to get me the same deal in no time. very happy.

Very friendly, efficient and speedy at booking our chosen holiday. Recommended we book trip through store rather than wait until arrival to ensure good price and to check the date fitted with our schedule, which we will definitely do.

Went in to have help with our check in for 8 people, called first the day before to make sure I didn’t need to book, went in and was greeted with 5 miserable faces! No one wanted to help, and 3 of them all started at once saying they can’t do it it’s against policy and data protection! The store we booked the holiday with said they always do the check ins and it’s not against any policy. Confirmed this in an email too. I had to sit there with the rudest women with her one worded blunt answers , no conversation whatsoever. The most uncomfortable visit to TUI. I will not be stepping foot back inside that store. Made me feel like a massive inconvenience to there day, the shop was empty no other customers anyway. I just needed help as haven’t checked in before online and no clue what I was doing.

I recently booked my holiday for next summer with Felicity at Tui, Burgess Hill. She provided excellent customer service and was really helpful and friendly. Thank you Felicity! :)

We always choose to book our holidays at TUI in Burgess Hill. We are always greeted with a welcoming smile and feel valued as customers. The whole team are fabulous, very knowledgeable, helpful and patient. We have dealt with Louise on numerous occasions and she booked our most recent holiday for us. She talked us through our options and ensured that we ended up with exactly the holiday we wanted. She is always so willing to advise from her own experiences, to give inspiration and nothing is too much trouble for her. She is an absolute pleasure to deal with, as are all the staff. We wouldn’t book our holidays anywhere else.

Lene was very helpful and knowledgeable, she helped us book our holiday over the phone, it was a pleasant, easy and reassuring process. We can’t wait for our holiday!Justin & Laura, Haywards Heath

I've never left a review online before but I must thank Felicity in the hope she receives the recognition she so thoroughly deserves.The service and care she provided was only exceeded by her warm friendly manner, making the experience of booking our holiday a joy from the very first minute.This type of excellent warm service and values are very rarely experienced these days…Felicity is the perfect example with good traditional values, care and patience.An asset and a credit to any manager or team.Thank you, Kieran.

Wonderful service from Felicity at the Burgess Hill store.I called and had a number of questions which Felicity helped with along with really friendly service. Thank you so much!