Woodlands Rescue Ltd

A1 customer service tonight.Motorbike broke down on the M20, when I called I was given an estimate on how long it would take to get to me as the recovery agent was on another job at that precise moment and how long that would take to complete. Was given loads of information on how to keep safe (hazard lights, move away from the road, keep eyes on oncoming traffic etc, etc)45 minutes later I received a courtesy call to say he'd completed the other job and double checked my location, gave an accurate ETA, which by the time he arrived was frighteningly accurate... 35 minutes I got another courtesy call to say he was just turning round at the junction before where I'd broken down.All 3 calls reasserted the necessity of staying safe, away from the road/vehicle etc and reassured me that I'd called the right company.When my recovery agent Ray arrived, he explained the process he was going to go through to get my bike on the back of the lorry and how it was going to be secured, which points on the bike he was going to secure the straps and showed me the soft wadding that he was going to use to protect it and reassured me that no metal would touch my bike.He then proceeded to attach the winch with soft wadded strops as promised, then slowly and carefully winched my bike onto the back of the ramp like it was a baby in a pram. He attached 2 securing straps to forks (again using the wadded pads that he'd promised) and another to rear wheel, so the bike couldn't move forwards, backwards or side-to-side. He then cinched the straps down equally so that they weren't too tight or crushing the suspension and explained that the suspension still needs some movement so that the bike won't get damaged. He then invited me to test that I was happy. The bike was solid and I was sure it wasn't going to move.The journey home to Dover was comfortable, Ray checked a couple of time that I was comfortable with the temperature in the cab as I'd been in the cold for some time, but still had all my winter bike gear on, which I thought was a nice touch.When we finally got the bike home, I was really surprised and incredibly grateful that Ray didn't just lower the bike down to the side of the road, but helped me to push it up my (steep) drive to it's usual resting spot and waiting with a light while I locked it up...Customer service way above and beyond what I was expecting from a Recovery Service and although I recommend that you don't break down, I'd say that if like me, you just happened to, then I'd recommend this company... Personally I hope I never need to use them again, but if I was in a similar situation, I wouldn't hesitate to call them and will google Woodlands Rescue (and not just vehicle recovery near me".Thanks again Ray. You're a true gent."

Amazing customer service, so helpful and polite. They totally took care of me during a very stressful situation. I cannot thank them enough for their reassurance and kindness they really went above and beyond to sort the problem and they communicated with me clearly throughout with the plan and updates. Thank you.

Ray was exceptional and super efficient and went the extra mile. He gave me hot tea and a snack as I was stranded for 8 hours I'm a diabetic. Super service. Highly recommended.Thank you Ray and wife for the flask

We broke down and Ray got to us very quickly. He. gave us a courtesy call to let us know he was on his way and when he got to us he was very reassuring and kind. He towed us home and was even kind enough to drop us to the station after! Customer service was really top tier ! Thank you !

Andy and his colleague were a great help when I'd broken down yesterday. Got in touch quickly to let me know when they'd arrive. Got car to garage quickly and offered me some helpful advice regarding the problem. Friendly and efficient. Couldn't ask for more. Thanks.

Excellent fast & efficient service from friendly professionals. Highly recommended for quick recovery at reasonable price.

Incredible service and great communication. Woodlands went above and beyond to help transport our car after it had broken down. One of their team even came in his own car to transport my family and our luggage to our destination driving us over an hour away. Fantastic company. Thank you so much for all your support.

Great service from Andy and the firm. I was contacted and collected within 1hr-90mins of calling in the breakdown and taken long distance to my mechanic with no fuss at all. Great service, good chat and arrived in one piece. Highly recommended from me.

We broke down last night Friday the 3rd of November at 1600hrs on the A20 at Hollingbourne! After being fobbed off by the subcontractors from RAC! And mum is diabetic and hadn't eaten! The legend Ray came to the rescue at 1 15am after 9 hours waiting! Not only did he rescue us, but he brought us a flask of tea and two chocolate bars for the journey! 5* service I would highly recommend them! Not many companies these days have amazing customer care and are as friendly as Ray and his boss