Oriental Rug Services Ltd

This individual is insincere. He simply transports the rugs to a warehouse in staples corner in NW London, where they do all the work and wash the rugs and he takes a middleman cut. He has no overheads and does not operate from a store front, and certainly does none of the labour himself.1/2 of my rugs returned damaged. First time service user with this particular company, have previously had my other rugs washed and so I’m well aware of the process. I was expecting the outcome to be no different this time around, esp. in light of positive reviews. He took the rugs in for servicing, and returned them 2 weeks later. 1/2 returned with rough bristles and had worn significantly in some areas, shedding a ton of fibres. When I pointed this out on site, he advised that it required a second go-over as there was prior moth activity, but at what cost? I have hoovered the rug several times and the fibres are still shedding, and I’m concerned that it has been damaged beyond repair.I then queried what cleaning agent he used, he responded ‘laundry washing up powder’ despite previously asserting that he strictly uses a vegetable dye shampoo/natural cleaning agent with a good Ph balance on Persian rugs as it is more gentle. Laundry powder is harsh, and so it is therefore no wonder that the rug is shedding so many fibres.Sadly cannot recommend. I still accounted for the fees in full despite my complaints, merely out of moral principle. Lesson learnt and moving forward I will stick to my former rug cleaner who albeit more expensive, is reliable and consistent.

Behnam was very professional, even for my small rug he has been patient enough to teach me how he will fix it and how I can expect it to look like. Very happy with the outcome, highly recommend!!

A wonderful service and a perfect craftsman. My rugs were collected, cleaned and beautifully restored and then returned on time. I would recommend this company to anyone.

I cannot speak highly enough of the Oriental Rug Services Ltd, cleaning services. From Behnam outstanding customer service to his expert cleaning techniques and genuine passion for preserving cultural treasures, he has exceeded all expectations. If you are seeking a reliable, professional, and trustworthy rug cleaning service to rejuvenate your Oriental rug, look no further. Behnam dedication and skill will leave you as impressed and satisfied as I am. They have undoubtedly earned my highest recommendation and eternal gratitude for bringing the true essence of my treasured rug back to life.

Behnam is super knowledgeable and professional. He did an excellent job removing a very tough stain off my silk rug. He is responsive, happy to offer advice, and reasonably priced. Highly recommended.

We used the Oriental Rug Services for one of our carpets which was super dirty. The service was superb. The rug was picked up and brought back to the location which helped a lot as we did not have access to a car at time. When Benham delivered the carpet he explained what was done and showed us a video of the works. We recommend Benham and his lovely family owned business. Thank you!

Just received our beni rug - all fluffy and clean after not washing it for 3 years! Listen to all the reviews - quality work, matched by the level of service. Behnam was a pleasure to deal with, and you can tell he really cares about his work. Thank you for making our rug lovely again and see you in definitely less than 3 years :)

Brilliant service from the team. The rug was badly damaged & if I'm honest I never thought they'd repair it but they did an amazing job. Service was excellent & just very nice people to work with. Highly recommend

We have been very pleased with the service and quality of work that we have received. Everything has been done in a most pleasant manner and we would certainly recommend this Company for any work you may need on your oriental rugs.

Absolutely amazing, old school, personal service! Wonderful communication and regular updates (including a video showing the cleaning process). Mr Behnam is very knowledgeable and fascinated by the history of antique carpets. He shared with me lots of information about traditional techniques and origin of some designs. Kind, generous with his time and reliable. Also a reasonable price. I can recommend the company wholeheartedly to anyone who cares about their carpets. Many thanks , Anna