Premier Inn Leicester Fosse Park hotel

Arrived to find out no room key cards, machine was broken. If you wanted to leave your room you had to be escorted back by a member of staff obviously you had to wait for one to be available! Ordered and paid for food at the restraunt, waited nearly 25 mins, they brought out food that I didn't ask for because they don't do that anymore" no one asked me if it was OK. Went back to reception for my room key

The room was small and the bathroom could have done with some TLC. But the service we got from start to finish was great and the location was easily accessible. My only real complaint was that the parking situation isn't great and the carpark is in a bit of a state (lots of potholes) which made it harder to get our belongings into the hotel.

First time we've stayed at a PI with a restaurant that wasn't a chain pub. We had two evening meals and two breakfasts. The food was cooked perfectly. No dried up sausages or bacon or black pudding done to death; everything was just as it should have been. The staff were efficient and friendly. I've only marked the very clean room down as it didn't have a USB port for charging phones. Given its great location for Leicester, easy access, and staff who responded quickly to any request with a smile and a 'can do' attitude, we'll use Fosse Park next time we're up that way.

A two day stay - the hotel is spacious with plenty of (free) parking for guests. However... they had virtually run out of coffee sachets, the shower was just about luke warm and the control for it was stiff and hard to turn - the heating in the room was unadjustable - so basically you had a choice of on or off and when on, the room got way too hot - sound proofing in the room was non existant, even conversations held in neighbouring rooms were easily heard. An industrial type machine operated loudly well into the night, both nights (and this was a weekend stay) but weirdly not during the daytime so gawd only knows what it was?Breakfast on the first morning was lovely but on the second day it would have made basil fawlty proud. The sausages looked uncooked, no colour whatsoever - just an unappealing grey - the bacon was like cardboard, the eggs rubber (I poked a yolk with my knife and it just flexed) and the staff disinterested and surely - I asked one chap for sweetner (as there was none available) and was told they had run out - I had to collect some myself from reception (so clearly they hadn't) - lucky I'm not diabetic I guess. Four staff on duty in the restaurant, not a smile between them, three of them (the girls) stood around gossiping about a guest while this chap lumbered around, occasionally topping up the buffet items... a two star review is generous, mainly based on day 1 - had I only been there for one night (the second night) the review would be less complimentary. I've stayed in a number of Premier's over the years and am used to cheap and cheerful but this was far from cheerful. I know you can do better...

We stayed here last night, it was not all that great of an experience. Staff where pretty miserable, if you miss hear them they come across angry at you, they talk about you to other staff which is disgusting.Food was okay, but generally not a lot of options for people, especially breakfast, if you have pre paid for unlimited food, be prepared to be stare at like you're robbing the place if you take extra jams etc even when you have paid for it all...You're also not allowed box's to take food, which other premier inn allow.The room was okay, somewhat clean, but the remote was broken, bed was broken, your feet where higher up because of a dip, it was not comfortable at all. You could constantly hear bottles being binned and trollies being dragged about at silly times, a weird click sound in the room, and a burn on the mirror, the bathroom had mould around the bath which wasn't great. Overall it was an okay experience, nothing special.

Check in was very slow for premier inn. You have an electronic keypad to put in car reg, but can't show arrival.No hairdryer in room. Hubby went to ask reception for one. Noone at reception so had to ring the bell. Receptionist insisted that it is attached to the wall, but after my hubby insisted there wasn't one,receptionist said he would come up and check in 5 ...crazy.. We had checked in every draw, nook and cranny. It has happened in other hotels we have stayed at but reception always helpful and given us one.We had been travelling all day and I just wanted a shower. After 20 mins, receptionist a no show, and as we were the furthest from reception that is physically possible, I rang the number for reception. I rang 6 times before it was answered. I also emailed reception as suggested on a card in room.Finally, he answered the phone. I told him who I was and he said that they didn't have any spares. When I told him that was not good enough he said that he would have to go and get one from another room. Tbf, he delivered one to my room within 10 mins.As usual bed comfy, room adequate, but only enough condiments for 1 cuppa. And no caffeine free. I have travelled all over Europe where caffeine free is standard. Come on Premier Inn, catch up!The bathroom was spotless so excellent cleaning team, even the toilet roll was folded into a point.....havent seen that in many years!! Despite having leaving do not disturb message on our door, cleaning lady knocked and came in at 9...must be keen!!Excited to see 2 plug sockets instead of the standard one, albeit on the desk and none by the bedside tables. Who designs these rooms??Premier Inn is no longer 'premier' in my view, need to catch up with our tech savvy world. Internet should come as standard, more beverage choices (fruit teas are becoming more popular), and the carpets in all areas are looking grim. Receptionist needs additional training, no greeting, no extra info re:breakfast, didn't check if I had registered my car etc. I don't want to see everything automated, but if I see a human I do expect at least politeness and helpfulness.

I go here quite frequently for breakfast. Food good, staff very helpful and friendly, restaurant clean and tidy. Only negative is recently some customers are openly stealing food! On Friday a lady filled a large plastic box with hot breakfast items and a bag with muffins and half a loaf of bread, causing the buffet items to run out. This needs to be stopped or the price will increase to pay for this type of theft.

this hotel is very tired and certainly not 'modern'the furniture is that old wooden style that went out of date the same year it came out.the TV is so small I can barely see it from the bed.but what really ticks me off is the socket situation. surely whoever builds these rooms knows how frustrating it is when there is no socket next to the bed. People are here for work purposes as well as leisure - you can't even plug your laptop in and charge your phone at the same time! this hotel is in desperate need of a revamp.the bathroom is very small - I fancied a bath after a long day at work but didn't really fancy my head basically being in the toilet.Breakfast was a mess. It is served u till 1030. I arrived at 10 and had to ask for:BeansBreadButterWaterMilkApple juiceThe staff should be keeping this topped up until 1030, instead of assuming everyone has eaten. It's not nice to have to keep asking for things and feeling like a nuisance. It's also not a pleasant dining experience when staff are packing everything down, including removing things from your table as you eat.on a plus, the staff are lovely and very friendly and it's very close to the motorway so a good place to stay for travelling to your better location

Avoid unless absolutely desperate. Rooms are small and badly in need of refurbishment. Excessive noise from outside because of bad windows. Shower curtain pole in my room has completely rusted. Furniture is out of the 1970’s. Shower is a dribble at best. Couple of sockets which are not by the bed so charging is a pain. Restaurant randomly closes. I feel sorry for the poor staff who have to keep apologising for everything. Wi-Fi is absolutely diabolical, even on the upgraded ultimate. I work for a multinational company who spend hundreds of thousands of pounds every year with this chain and have to stay in Premier Inns nationally in general. This is probably the worst.