Touchwood Motors

I’ve recently financed my car from this dealership and start to finish it was managed professionally, the communication was excellent and I am so pleased with my new car! Would 100% recommend!

Kashif is a lovely and fair man, easily the most normal car salesman I’ve ever dealt with! Brilliant after sales too, he’s still in regular WhatsApp contact with me and even followed me on Instagram! If that’s not a guy who is confident about the car he’s sold, I don’t know what is!

It is said that the key to any successful business is customer service and the key to an exceptional business, is exceptional customer service.I recently purchased a car from Touchwood Motors, via AutoTrader and, from start to finish, have to say their service, help, assistance and advice was truly exceptional.Shortly after collecting the car a previously unknown issue developed and Touchwood were more than happy to immediately carry out the remedial work. At no time did they “argue the toss”, nor seek to distance themselves from the issue, in fact quite the contrary, they were genuinely upset that the issue had developed and at the inconvenience I experienced as a result.Unfortunately, following the work carried out to correct the issue it became apparent that there was possibly something more fundamentally wrong with the car, as the issue returned and, although Touchwood Motors offered to cover the cost of “whatever work necessary” to correct it at a garage local to me (I live 150 miles away), I decided to return the car and seek a refund.It has been my experience in the past, that when you mention the word “refund” to a motor dealer it is a bit like saying the same to Inland Revenue and you can look forward to weeks, or even months, of procrastination and hassle!Not so with Touchwood Motors. They were quick to understand my position and returned the full purchase price without argument or trying to reduce the amount.Was I happy that the car turned out to be faulty?Of course not.Was I happy with how the issue was dealt with and the resulting outcome?Perfectly.Would I buy from Touchwood Motors in the future?Absolutely!If you want exceptional customer service from a company prepared to “go the extra mile” to make sure you are happy when buying a car, then I recommend you give Touchwood a call.

Trustworthy car dealer that was very helpful. I was desperate for a new car and 3 hours after I’ve spoke with Touchwood Motors I had a car at my doorstep. Few weeks and and one full check in garage later, I couldn’t be happier with my purchase. How often do you buy car over the phone and are very happy with it?I would never do that myself if I wouldn’t be so desperate and I have ended up with as promised excellent car. Highly recommended.

Very friendly service and happy to help us through the purchasing of our new family car. Would definitely recommend.

I bought the light Blue Jag a couple months back. Car has been faultless. The garage were extremely helpful, gave me as much information as possible, went through all the history, sorted me out with warranty, breakdown cover... went above and beyond.Thanks guys. One of the best car purchases I've ever made.

Couldn’t have had a better experience in buying my car. On arrival Kashif left us with the key to have a look properly on our own, no pushy sales techniques, and then took me for a test drive, answering any questions I had but not trying to force me into a sale as I’ve experienced with other dealerships. I’m so happy with my car and got a great deal, it’s in immaculate condition and has been extremely well taken care of by the previous owner. Kashif has been patient and helpful throughout the whole transaction and even after I’ve drove the car away and needed to get In touch about various things his customer service has been just as great as it was before the sale. It’s obvious touchwood motors really care about customer satisfaction and have really gone above and beyond to make sure I’m happy. If you are looking to buy a quality used car I 100% recommend them!

If I could leave No star I would.Sold dodgy car, loads of issues. Have had to scrap 12 months later after paying £5,500Avoid at all costs ! These reviews must be fake because this back street car garage sells nothing but junk !

Extremely satisfied with their services. I bought a used car from them and the way they handled the entire procedure was remarkable.Would definitely recommend if someone wants a used car.