We Know London

Pre ordered and paid for taxi. Which was Very reasonably priced, From hilton hotel t5. To Heathrow terminal 5. . We recieved a txt to say driver was on his way with little map showing his route, drivers name and reg of car. The car arrived, brand new electric jaguar I pace, and the driver was extremely polite. Would definitely use again and recommend

A big thank-you to Milena E and We Know London for your help in locating my car transfer receipt so that I can request reimbursement from my employer. Your cars and drivers were great, very prompt and helpful, and your customer service staff is excellent! I will definitely use your service again on my next trip to London!

One of the cheapest taxi services we found from the hotel we stayed at near Heathrow, absolutely fabulous service, pick up was on time, really great text message service to let you know your driver is coming so not left wondering if they will turn up. On return, we went to the we know desk, slightly earlier than I'd booked but our driver was with us within 10 mins, insisted he wheel our cases to the car, what a gentleman! Wonderful prompt service at a great price, will most definitely recommend to anyone else needing a taxi around the airport area!

Maya was absolutely fantastic at Heathrow, a credit to your company, we are in our 60’s and she helped us with travel arrangements, changing SIM cards , internet problems etc. lovely to have that to arrive to after 16 hours of travelling. Thankyou Maya x

Fantastic service, they kept me notified like when my driver was en route and had arrived. Highly recommend them- a big shout out to my driver, Pavel, who was really professional and polite! :)

I used the Heathrow Express - from London Heathrow to Paddington Station for the first time on September 12. (First time to London as well). All of the staff were exceptionally friendly, helpful and the train area and the trains were immaculate, safe, well lit and on time. LOVED the experience. I needed to contact their customer service division from their website / email and Sonia was extremely helpful. Highly recommend this economical, efficient transportation service to business and tourists alike!

Excellent service by Awais to cater for our family of 5 adults and 2 kids, covering from Taxi from Heathrow to Liverpool (yes 4 hours away!), getting us the London pass (all the benefits explained very clearly so we don't miss out on things like e.g. no need to line up at sites and the actual cost savings), and lastly for our Airport pick up 2 weeks later from King Cross to Heathrow. All up we spent about GBP 1700 but it would have costed us the same anyway should we gone with our original plan of taking Tube, not to mention the hassle of pushing 8 luggage around London tubes. Thanks and will definitely use again!

Do not use this service! After paying £15 for their e-shuttle services, we received an email of a picture of the shuttle bus that would be arriving to our hotel. We waited for an hour and no shuttle bus came to pick us up, we missed our flight home. Within this hour we tried to communicate with them and they were unable to be reached. We were charged the entire amount and after emailing their customer service centre, they were rude and did not want to issue me a refund in any way. Alex from the customer service centre said a ride had arrived, but it was a completely different vehicle outside of the description emailed to us. This is a company error as they were proving us misleading information and no help at the time and they will still not give us our money back seeing how they failed to offer us their services. Very unfortunate, not worth going through them and avoid at all costs!

Just a quick note to recognize your customer service representative Maya on the arrivals level at LHR terminal 2 on Sept 18 6pmI was lining up to buy a SIM card and marveled at her ability to pleasantly and efficiently manage 2 - 3 needy customers simultaneously.Once I got to central London I realised I had left a wallet on Maya’s counter containing credit cards, meds and other personal essentials. One call to you LHR number got me a human who immediately connected me directly to Maya who had my stuff and was waiting for my call!I just passed thru t2 on my return (Sept 20 5pm) - maya was there, greeted me by my first name and produced my wallet.Top marks to a some amazing customer service