Ince Blundell Garages

My 17 year old daughter has just bought her first car, a lovely little VW Polo from Ince Blundell garages and were helped by Matthew.We arrived to look at the car and were handed the keys, left to have a mooch with no pressure and told Matthew was inside if we had any questions or needed any help. (Don't blame him it was freezing)Whilst mooching we found the car to be clean and tidy and had been defrosted prior to our arrival.We were then allowed to go for a test drive with no pressure at all, (no salesman breathing down our neck in the back seat making me feel like I had to drive like I was on my test) My daughter was also allowed to test drive the car on a nearby quiet road even though she had only just passed her test less than 24 hours earlier which I thought was very accomodating (and rather brave).On return from test drive I had a couple of minor observations about brakes and hand brake and blah de blah... and was told no problem we will MOT the car and sort those out for you....And that is exactly what they did! (not often people do what they say will these days) they will also service the car, and correct any MOT advisories and give us a warranty. Good enough for us, daughter loved the car, we will have it Matthew!On collection, the car was ready when promised (thanks, disappointed 17 year olds aren't fun) we found the car had been re valeted so it was immaculate for her (though how long it will stay that way God only knows).and had plenty of fuel to get us home. 12 month MOT, failures and advisories corrected, service done. Matthew sorted out her tax and we were good to go.I can't comment on the after sales service as we have only come home with the car today but what I did leave with was the reassurance that when my daughter starts at a university close to the garage but an hour away from home, they will take care of her if she needs help with her car (next year). From the experience of buying the car and doing everything they said they would so far, I have no reason to doubt it.We have had a very pleasant non pushy sales experience, a fairly priced car, fully mot'd, serviced, immaculately clean warrantied car and a very happy daughter.Thanks Ince Blundell, it's been a pleasure.Helen, cam and Amelia

Hi everyone if you are considering buying a car from Once Blundell Garages.Just purchased a VW Golf GT 2014 for my son and his girlfriend.l, this is my experience to date.Arranged for a test drive with the garage, turned up and met by an enthusiastic salesperson, checked the car before the test drive and found hardly any fuel in the car for the test drive, low pressure on the front driver's side tyre and both front tyres below the wear marks (so would of needed replacing immediately as they were illegal) no mention of this from the salesperson!Did the test drive with my wife all seemed OK, checked the MOT online and found the car had an advisory for both front brake discs and had not he sorted out before they put the car on sale?Agreed to buy the car if everything was sorted including the alloy wheels being refurbished, new brake discs, tyres and car being serviced.Agreed a discount for us to sort out the tyres myself and told by the salesperson that they on put budget tyres on any car, so I agreed to sort out the correct spec tyres for the car.Left a deposit and agreed to pickup the car following week after all items had been sorted, discussed warranty with the salesperson and they were pushing the RAC warranty as my son lives in London and they only provide 6 months warranty and you need to bring the car to them for repairs.Salesperson rang on the following Monday and said they were sorting the wheels and service but the chief mechanic said the brake discs were OK, I argued the case and they then agreed to replace them and also a third tyre as they were not happy with it. They also requested they sort out the tyres now as it was easier and they were refurbishing the alloys at the same time.Collection day arrived and we turned up, sorted out taxing the car and asked to see the car before paying the remainder of the balance bit the salesperson insisted we pay first, paid the bill and bought the warranty after a bit more of a push from the salesperson and we asked if any fuel was in the car (noting what had happened on the test drive!) We were told the car had fuel in it, Salesperson brought the car round and being given the keys the salesperson was keen to get on with the next customer, checked the brake discs, tyres and refurbished alloys, brake discs and tyres new as promised, alloys were a different matter someone had just sanded them down and sprayed some silver paint on them, worse then before the refurbishment, told the salesperson I was not happy with them but the answer was we just have a bloke come and do them, no offer to sort it out!Immediately went to the garage nearby and filled the car up with 48 litres of diesel now a full tank, set off home and loss of tyre pressure light came on after a couple of miles, pulled over checked tyres and reset pressure monitor, once home checked all tyre pressures and guess what the one not replaced was low pressure.Telephoned the salesperson about paperwork for service carried out and still waiting.Although they were reasonably helpful, my impression is that they just want to sell as many cars as quick as possible and the deal is done move on to the next customer. We did purchase the car despite the issues as it was the right car at a reasonable price.

Really happy with my new used car and service received. Would highly recommend.

Went to look at used car. Seen MARK. What a great guy to deal with. Give us trade plates and said go and try it out .very pleased with car left deposit and he said will check it over check it al out and giv it service give it a service. All good would recommend this garage.

Bought a 15 plate focus a few months ago very happy with the car Matthew agreed to do the cambelt which has been done. Sales team mark and Steve very helpful before I bought the car and after the service I received was excellent would recommend

I bought a car in November I had a few hiccups with a noise from the brakes. Chris could not have been more helpful went over and above to sort the problem. Very helpful and courteous would highly recommend them .Jacqui x

Weird experience. Went to look at a car, and the sales person got the key and let me into the car. I quite liked it so I asked for a test drive. He asked me how long I had been looking and when I said I had just started he suggested that I go and look at other cars and then come back another day if I was still interested. I checked his face carefully for signs of joking, but he actually meant it. I walked away, and then he chased me across the forecourt in order to give me a business card, which just made things a little weirder. I can only recommend this to people who enjoy odd behaviour. Pic is of the inside of the first car that I was actually allowed to test drive and subsequently bought - from a dealer that allowed test drives!