Amvia

Room for Improvement in Amvia's Service DeliveryAs a small business based in Leeds, WY, we had high hopes when we chose Amvia as our service provider. However, our experience with them has been less than satisfactory.Over the course of less than 4 months, we encountered several unexpected and unannounced network outages. These outages have had a significant impact on our business, resulting in financial losses exceeding £3K. It is unfortunate that these interruptions were not adequately addressed by Amvia.For those considering Amvia, especially in the Yorkshire area, we strongly advise having a backup plan in place to mitigate the potential impact of any network outages.The incident that occurred today was the final straw for us. We made multiple calls to Amvia, but regrettably, we experienced a lack of responsiveness. Despite assurances of a prompt response and follow-up within an hour, we did not receive any satisfactory resolution.We believe that Amvia has the potential to improve their service delivery and responsiveness. It is our hope that they address these issues promptly to provide a better experience for their customers.

Well a company is only as good as the deal they agree and the contract they sign. On this basis Amvia is terrible. I had long discussions with them over many months, negotiated a deal, signed a contract, set up a direct debit, paid over £1800 as an initial payment. And then got a call a week later saying they could not do it / cost was too low despite them agreeing it / directors had changed their mind.So my recommendation would be to avoid. They don’t deliver on what they agree to or promise

Stick to bigger, better companies, it's worth the wait if they take longer - which they probably won't anyway because Amvia took much longer than they promised anyway.1. Promised a dedicated line from the main box, not an extension of an existing line - Failed - they ended up piggybacking off an existing line.2. Installation date delayed and then failed as engineer arrived after closing time which resulted in limited access to a separate building that didn't belong to us. - Failed3. Booked another installation which took about a week, guy turns up, forgets his drill and refuses to use a drill one of our staff kindly offered them - we had to drill the hole ourselves and the installation had now finally completed - but speeds were not as promised/sold to us. - Half Fail4. Came with 2.4Ghz router, not 5Ghz compatible, already disappointed they said they'll TRY TO MAKE THINGS RIGHT and send a better router, it would have been BYGONES BE BYGONES, BUT then I've just RECEIVED A BILL for the shipping of a new router and they are expecting us to send back the router without providing a prepaid label. Which should be standard customer service, nothing special.5. More expensive by double than your mainstream BT, EE etc.6. Rubbish service7. No access to router allowed by us, they have full control.8. Speed is not as promised, BT/EE etc are quicker.9. Set Up Charge10. 12 Month contract, they said I can cancel if I'm NOT HAPPY when I was MIS-SOLD the deal, but now they said I CAN'T CANCEL as it's TOO LATE (due to there delayed installation)11. Overall, extremely dissatisfied and disappointed - the reviews are good, but the service I received was rubbish and the head of sales is sarcastic, condescending and pretends to try to help, whilst laughing at our complaints - very artificial.

Andrew in the support department is totally amazing. Always so ready to help. I was with Vonage before and it was a total disaster. So happy being an Amvia client. Thanks!!!

Great customer service, always answer the phone and do everything they can to help.Cheaper than BT with better customer service whats not to like

After a disappointing experience with a well known FTTP provider, Amvia were a breath of fresh air - very knowledgeable, competitively priced, and efficient. Thanks to Nayim, and fingers crossed for a painless install!