The Salon North End

Amazing salon, staff really friendly. Loved the results of my treatment (thank you Julie). Found very professional can’t wait to return for my next treatment to be relaxed beyond belief!Thank you The Salon

Took my daughter to see Marissa here during half term. Absolutely fabulous, really well priced and such a lovely technician

Hmm, great treatment but could've used a little more client service from the staff; the beautician didn't say what she was doing as she did it and at one point she put a mask on me then went on her phone. I wasn't entirely sure if we were done or what was happening. I was left staring at a strip light for 10 mins until I asked 'um, is there a mask on?' and was told it would be 5 more mins.At the end I wasn't given any post treatment advice, I was just told 'you're all done'.Positive- treatment was excellent and she knew what she was doing; staff are very friendly and knowledgeable.Negatives- they don't involve the client, you do feel a little 'superfluous'.

Everything was fine until I was told that I could not redeem my final microdermabrasion session. I messaged them asking about it as I'd already had two through Groupon but was due to have a third.They explained that new management had taken over and they no longer work with Groupon, which is fair enough. But, due to lockdown in March 2020 I obviously couldn't book my final session, and my Groupon voucher expired during that time and they refused to complete my final session, even though this was something I couldn't do anything about. So, I'm quite disappointed with the way this was dealt with. However, when I did attend the salon I couldn't really fault the service.

I had a head, shoulder and back massage by Sarah, it was an amazing experience at one point it felt like she had 4 hands massaging my back. It was such an amazing experience I have now booked a monthly full body massage.

I had a back, neck and shoulder massage by Sam today and would quite happily say it's the best I've ever had..... and I've had a few! I almost don't want to leave a review in case she gets booked up..... she was warm, friendly and professional and absolutely fantastic at what she did. I plan on becoming a regular and would recommend her.

Was so much messing around with my appointment.Manager tried to make it up by offering me another free voucher and I can use it on the same day. She said she booked me in for 1hour and 30 mins massage. Which is very kind of her.However, on the day they told me they only booked me for 1 hour..and spent 15 mins talking to me... (actual massage only 45 mins - not 90 mins like originally booked for)To be fair on the guy who was doing the massage is actually really good. But with all the messing around I don’t think I want to go back again☹️

I was given a voucher for my birthday to have a manicure and pedicure at The Salon. To say I was disappointed is an understatement. I was absolutely disgusted at the end result. Smudged and uneven. I had to leave after 2 hours as I had another appointment which I could not miss. I now have to remove it all and go to a Salon where they have experienced staff and do not use work experience girls. What a waste of £40! I have a photo if anyone would like to see it.

If I could give a minus then I would, as was very disappointed with the service I received today..... I'm 38 weeks pregnant and desperately needing my feet taken care of as can no longer do it my self, so I bought a Groupon offer for a manicure and pedicure and booked my appointment for Tuesday 17th July. 1 hour before my appointment I was called to say they couldn't fit me in now as the staff need to do training. I was very upset as I really wanted this done as can longer reach my feet at the moment. They apologised and booked me in for today, Friday 20th July. The girl that I was booked in with looked and acted like a trainee who gave no eye contact or even tried to make conversation. She seemed very nervous and didn't really know what she was doing. The treatment I received could have been done better by my 5 year old daughter. My finger nails were painted to a very bad standard and not shaped at all, my toe nails were slightly better but still not filed nor shaped. I would not class this as a manicure or pedicure. When I questioned why I didn't receive the treatment I thought I had paid for, she replied with if you'd like to book again with us you should specify that you want the luxury pedicure and manicure". Well lesson learnt now