Royal Primary Care Grangewood

Rang on Monday to get an urgent home visit for my mum who was suffering with a really bad cough, confusion and struggling with breathing. No home visits available until the next day Tuesday so booked it. (she's 86 has Dementia and COPD). We were worried that she could have pneumonia with her symptoms. The doctor came out a 3:20pm (was originally told it would be between 12-2:30pm) The doctor checked her over and said she had a bad chest infection so required antibiotics. Apparently they don't issue you a prescription that you can go and fetch straightaway they have to issue once they have completed the rounds and it goes to the pharmacy. I was told that I would be able to pick it up the next morning. Called the pharmacy and was told the GP had not signed it off so mum wouldn't be having her antibiotics until they had done this. Called the pharmacy later and still the same answer. They said to contact the doctor for an update. GOOD LUCK with that I thought, 45 minutes later still waiting, so gave up. Do GP's think that they are the only ones that work and other people have nothing better to do.So at 17:25 Wednesday 8th November 2023 mum still hasn't got any antibiotics.Hence to say I am totally disgusted that the system has gone completely to pot.

Will never be the same now Dr Page no longer looks after patients she was extremely patient,understanding, caring,considerate❤️❤️❤️❤️❤️

Me and my family been with this surgery for few years, and I don't know why we didn't change it earlier. Even 1 star is too much for those time waisters.Hard to call reception no matter what time or season - they are busy all the time.While waiting on phone it will do countdown till 1 min waiting time and u still need to wait next 20 min or longer.Same day visits are almost impossible even when it is emergency for kids.Most of times they will refer u to A&E or 111.Quite common they will tell u that GP might call u today or might not call u. No plan or will to deal with it next day or ASAP.Prescription's send to wrong pharmacy.Undertrained staff.Poor management of whole surgery. Places like this should be closed down and NHS funds send to more reliable surgeries.Please don't reply to this message that u are sorry as u are definitely not.

I dont understand the negative reviews regarding this doctors. I had an appointment never been to this one .normally go to ashgate. I have to say my experience was postive .receptionist was very polite. The doctor was brilliant and listened to me ..

Receptionist Louise Wright and Rebecca Maris are discusting and very nasty. They wright evil malicious and detremtal comments in patients records. Beware

Came to Chesterfield last year, doctorslooked great? Doctor phoned I was last for words to say? i have number of health issues would have liked to see him in person? he said he carry on giving my tablets that was it, you could get a bus load of people in then surgery but it's always empty & not welcoming place, i am not going to get any better, one good thing is chemist is helpful very good staff .

Took over 7 days and sat calling onphone for over 5 hours until I got through for an appointment.

Only given 1 star because I can't give no stars! One star is way too good for this joke of a Doctors Surgery!I would avoid this place like the plague, and if you think you actually have the plague, don't bother ringing, you'd die before even getting through to try and book an appointment!When you FINALLY get through, you're greeted with the most horrendously rude reception staff!

Awful! Didn't bother ringing me back on pre booked appointment, tried making out they had rang me on a different day to the booking on a number iv never had! Snotty receptionist claiming they do confirm number when making appointment to which i stated YES THIS NUMBER IM ON NOW WAS CONFIRMED, fuming. No help at all with my daughter's hand tremors & possible adhd worries, fobbed me off on school!!!! Disgusting!!!! Just wanted some help & advice, Will be changing surgery.