Peak Pharmacy Derby

Really good service each time I go

Consistently poor service. I used to use Peak Pharmacy, on Burton Road, some years ago before going to Peak Pharmacy on St Peter's Street, which has now sadly closed down. I changed due to poor service and a lack of professionalism (e.g. I was once given the wrong medication and medication required was often not in stock leaving me without). The service at my previous pharmacy (St Peter's Street) was fantastic; professional, friendly, and efficient. Since their closure I thought I would give Peak Pharmacy on Burton Road another try. Unfortunately, they have not improved and have made two mistakes with my last two prescriptions. (1) I was owed medication on the first prescription. When I went in, Sam Clapham (Pharmacy Manager) told me that I had already picked them up. I hadn't. I then went back in and asked for the prescription I was owing. After 30mins, hunting high and low, they eventually found them. As the pharmacist sincerely apologised for their error I thought I would give them one last try. (2) Today, I went in for my prescription and Sam Clapham told me that my medication had been issued and collected. It hadn't. After being made to wait again, the medication somehow mysteriously appeared. It hadn't been picked up after all, as previously stated. The pharmacy manager (Sam Clapham) did not acknowledge her mistake or offer an apology. When I said I would be collecting my prescriptions elsewhere, she simply replied Okay

Excellent chemist with nice friendly staff and best of all, they sell vet strength cat+dog wormers and flea treatments.

I am disabled and the staff made fun of me .No disabled access Wednesday's, how are they getting away with it. OUTRAGEOUSlooks like disabled don't matter!!!

Had my first ever flu jab as a walk-in yesterday. Great service! Many thanks

Absolutely useless not organised . Waste of time . Your organisation need to sort your all the structure encounter my mum who is old has difficulties .

Never had an issue . Always helpful and staff on hand to help if needed

Whenever I have been to this chemist to order or collect my husbands prescription there is always a problem. Without fail. They either lose the prescription or they havent got the medication in stock or something else goes wrong. Never once have I managed a straightforward transaction not once. There is always pop music on too loud and, ridiculously in this day and age, they close for lunch!! Can the staff not stagger their lunches? In a busy city centre pharmacy when workers may visit during their own lunch breaks IT IS CLOSED forcing a lot of people to make two visits. How totally thoughtless, badly managed and hopelessly disorganised.

Staff are friendly ,when you go into the pharmacy,usually very helpful .However ,when home delivery is booked,there is a long wait,and not good when you are waiting for your repeat.But understand this is a problem wide spread.Not good if you waiting a repeat .