Dronsfields

Ordered a part on breakerlink (an ignition for my manual van)They quoted saying that had the part, I bought it and delivery was quick but the ignition was for a automatic van, due to this it deactivated my abs system and caused error codes.Knowingly provided me with the incorrect part and by doing that cost me lots more money. The key provided to me with the ignition was also from a different van so was useless.

Ordered a part over the phone for next day collection. Guys didn't even have it out ready! He told me that I'd have to come back tomorrow after driving for 2 hours to get there but they didnt care. Absolute joke.Reply:Yes to add Insult to injury you charged me when I got there for parts that wasn't ready when I got there. Then the inner tie rod of the steering rack you sold me was bent . And you told me I can't get a refund unless a merc specialist confirms the part is faulty. Pure Mercedes pirates with no customer service skills and no care for clients, selling genuine faulty parts.

I spoke to Danny ref an SLK roof, he was very helpful in supplying extra photos etc. I left a deposit and drove the 260 miles to collect on the Monday morning. All ready as promised and loaded into my car by forklift, again by a very helpful guy whose name I didn't get.5 Star service all round, many thanks guys.

I had a fantastic experience with Dronsfields - Independent Mercedes Specialist. Their accurate diagnosis and efficient repair of my car's issue impressed me. I highly recommend their services to fellow Mercedes owners.

Contacted Dronsfields to repair a leaky roof on my SLK. They did a water check and told me I had a leaky roof (which I was already aware of and which is the reason I booked it in). They then advised that they didn’t have the tools to repair it and I need to book it in to a Mercedes bodyshop. Still charged me £78 to tell me something I already knew with no resolution!!

Pretty much a false economy using these.In an effort to save some money during this current cost of living crisis when my cooling fan stopped working I contaced these for a 2nd hand replacement - £40 - as a new one suppiled and fitted from Mercedes would have cost me £235 ish.Brilliant, I thought. Collected fan (30 miles from home) and gave to my trusted mechanics to fit. After fitting the (supposedly tested) fan it was found to be faulty, wouldn't stop running at full pelt. Total time for mechanics so far - 2 hours, one fitting and one testing the faulty fan to establish it was indeed faulty.Contacted the parts dept 'oh yes, that sounds faulty, bring it back and we'll change it.' 'OK but it IS currently fitted to the car' 'No problem' says James Smith ' come up and we'll change it.'Expecting them to quickly swap the fan unit over there it turns out I was VERY wrong. What James meant was 'we'll give you another fan and you can get your mechanics to fit it again at your expense.'As you can imagine, I was not massivley pleased as the job had alrerady cost me an extra £70 an hour mecanhics fees so asked James if the replacement fan had been tested.Turns out 'Tested' actually means 'was briefly looked at via an OBD report when the donor car came it before it was stacked and possibly left for upto 10 years' but James couldn't bring himself to say that in reception in front of other staff and customers, no, he went off on a long list of other things it might be, THEN asked what diagnostic my mechanics were using and basically poo-poo'd anything diagnostic that wasn't Mercedes, but then told me how he'd test it ('just plug it into the loom, let it dangle and turn the car on,look for warning lights.' Is that the MERC STAR diagnostics in action?)A bit rich given that the Mercedes system failed to diagnose the 1st fan as faulty, meaning that I ended up spending £210 for 3 hours mechanicing (1 fitting, 1 diagnosing, 1 fitting working fan) plus £40 for the fan and an extra 60 miles travel, totting up to north of £250.As you've worked out, that's more than a brand new one supplied and fitted by Merc which would have left me far more comfortable as that would have much much more warranty on it plus I wouldn't have had to email or talk to one of the most condescending and patronising people I have ever had the mispleasure to deal with.No-point taking it above him as his 'line manager' Angela Dronsfield (who DID see the emails - ain't outlook good like that with delivered/read reports) has chosen to ignore the whole 'has it been tested' issue. A paltry offer of 'some discount next time' didn't get me out of the financial hole that Dronsfields put me in.I'd suggest you avoid Dronsfields at least until they've updated their parts testing procedure to include ACTUAL testing rather than the obviously flawed STAR OBD system that allows them to inventory faulty parts, or until the parts dept has better trained staff who no-longer coast along and blame everyone and everything else when there's a problem.You'd do as well to give any old back-street breaker a try, it'd be just as trustworthyOnly giving one star as cannot give LESS!

The pricing listed on the website does not accurately represent the actual costs. Regrettably, they shipped me the incorrect part, despite my confidence in having chosen the correct option on their website. To make matters worse, I had to bear the postage expenses to return the incorrect item that they originally dispatched. Consequently, I cannot in good conscience recommend ordering from this particular garage. Their service quality and accuracy have left me greatly dissatisfied.

I own a E220 2014 mercedes which recently had an mot at a differrnt garage .It passed but an advisory that the lower control arm bushes were worn. The garage gave me a quote, which seemed expensive. A friend of mine takes his sprinter van to dronsfields after getting a better quote i booked in for the work to be done. I was contacted after about 20 mins to be told there was no issues with the bushes. I would like to thank dronsfields for their honesty, and will use and recommend them in the future. Peter Hankinson.

Worse service that I ever had in my life , best guys" from parts team Danny and Vinny trying to deceive you in any way . From my own experience