Raileasy

HOW DO YOU GET TO SPEAK TO SOMEONE FROM RAILEASYTHEY DO NOT ANSWER. CANT SEND AN EMAIL EITHER.COMES UP FOR BOOKING ONLY.PLEASE SOMEONE HELP

Very easy to navigate and the cheapest train tickets in the UK. Highly recommended.

Refused to communicate with me over a refund for over two weeks. They are using COVID as an excuse for not refunding my trip, despite DfT's COVID terms no longer being valid.I quoted their own terms regarding refunds of Advanced tickets twice and neither time did the refunds department address it. I have been advised by two separate staff members over the phone to send my query onto a different email address (the first of which said that a refund should be possible). The first time, it just forwarded on to the same team I was emailing before. I emailed the second address last Wednesday and still haven't had a reply.Also, be aware that they have MANY different websites offering the same service. I originally booked on Splitticketing.com, the team I first emailed were from Trainsplit.com and the parent company is Raileasy.EDIT because of response from RailEasy: Hi Joe,In my review, I referred to the terms and conditions that were sent to me on my booking. I know there is the Book with Confidence scheme, but your own terms say I should receive (at least) a partial refund for my amended trip. I bought this up twice, but neither time was it addressed, and it still hasn't been addressed by your reply.As I said before, I made a journey from Folkestone > Nottingham, via Kettering and back on each booking.Kind regards,Dom

Sent tickets back for refund. But found that it had closed down. Only working via email. Even the shop sign has gone.

Very easy and great reduction for travel

A nice idea of splitting tickets to make travelling cheaper. I made a booking online at ticketysplit.co.uk, and went to collect my tickets from a ticket machine, but not all the tickets were printed. Raileasy arranged for me to collect the missing tickets from a ticket office, which I did.

I ordered train tickets via the company’s website ‘trainsplit’ and I received an error message when collecting my tickets at the station before departure. I went to the ticket office who said the tickets were locked by the company I ordered the tickets through and the ticket office couldn’t help until the tickets were unlocked.Whilst I would prefer this didn’t happen the customer service were able to sort out the problem and it was resolved in a few hours. Customer service are open mon-fri 9:30-5:30. If you have an issue outside of this time you may be in a bigger predicament. So I’d advise collecting tickets well before you need to travel.

Absolute rip off!!! Just purchased 4 return tickets online yesterday £75 only to find out when i collect them from the ticket office i could have brought them thjs morning for £45!!! Call up to request the difference back to my card and told i would have to post them in for a refund!. So i get ripped off and i have to have the hassle of posting in to wait for a refund, i could have accepted a £5 - £10 difference but not £30.

I just had to cancel an advance split ticket due to illness. They do not refund the share of saving"

How do I get a refund from raileasy because of covid19