Donna Leigh Saddlery

Fabulous store with everything i ever need for my horses dogs cats And ferret. Always a warm and friendly welcome from helpful staff. Easy parking and staff always happy to carry heavy items to the car.Can't recommend enough xx

Always purchased my food from a well known retailer then went to Donna Leigh and found it to be much cheaper. Very helpful and friendly.

Amazing little place, if you can't see it on the shelves just ask. The rugs are great quality for a super sensible price. Very friendly staff. Will become a regular from now on :)

Can't ask for the wrong thing, so much stock and friendly, helpful staff

Wonderful shop whether for your everyday needs for your pets or in that emergency when your horse has trashed his rug and -10 weather is forecast. Wonderful, helpful and warm staff. Wonderfully helpful in a crisis, such as a dog not eating, or an elderly pony not doing well. My first call every time for all my animals needs

Nice very friendly staff. Always ready to chat and help if your after advice. Goods are very reasonably priced. This shop is my first go to place if I ever need anything for my horses or dogs.

Worst pet shop in Kidderminster----------------------------------------------------As we are unable to reply to the business owner’s response, we are updating with a summary of our experience:Our first time at this shop, we approached the till area. Referred to Donna, we asked if they stocked pet conditioner i.e. our dog is in season, has a cold & could benefit from a supplement. After finding our dog ate kibble and canned food, (didn’t get to mention fruit/veg/fish/meat etc.) Donna proceeded to tell us:“all pet food sold in supermarkets is ‘crap’. People are giving their pets this stuff, this is why dogs, cats, horses nowadays are getting cancer.”We are open minded people and in the best interests of our pet questioned what diet she would recommend. She stated:“You should be feeding a raw meat diet, you know like when people used to feed dogs meat off their plate? Cats are omnivores and can eat vegetables and stuff. Dogs are carnivores and should eat raw meat. There is nothing to regulate what goes into canned dog food – all you’ve got to do is look at the ingredients to see”.**Our 4 year-old Golden Retriever has a sensitive stomach, and since the age of 10 wks has displayed food allergies. Trialling different diets we have consulted with our vets, including the idea of raw meat. A controversial debate, there is no scientific research which identify canned food causing cancer in dogs. Also, pet food IS subject to regulation of additives. Our dog is healthy and reported as ‘trim’ by our vet**Taken aback by her manner, having preached at length, at a pitch that could be heard by everyone in the shop; a bag of conditioner was gestured towards us. The lecture continued whilst several other customers stood by and watched, waiting in silence and standing well back. Ms Leigh’s monologue stopped once we paid - we did not buy the pet conditioner.Having walked away with a judgement of shame, we returned a short while later to express our dissatisfaction as paying customers. Ushered into the warehouse by a staff member, we stood back to allow Ms Leigh her space and the roller doors were wide open. The conversation was along these lines:We explained we were not happy with the way she spoke to us or her customer service… she is entitled to her opinion but it’s the way in which she conveyed it.Response – “what do you mean…what are you talking about? For f**k sake…”This continued with Ms Leigh stating that if we were so ‘sensitive’ about what had been said, we should have taken her to one side and asked for privacy. Note – we were at this time, speaking in private.Ms Leigh stated no customers had ever complained before and called her staff members in to confirm this.As we said “your employees are not going to disagree with you are they?”We were told, if we didn’t like it, we should leave, she shouted - “f**k off… get out of my shop and don’t come back”. “Get out, go on, get out…”Ms Leigh’s irrational reaction and apparent meltdown seemed to be in response to something other than customer feedback. Shouting several times “you’re being recorded on CCTV” - Ms Leigh was swearing and stated: “I am calling the police, just f**k off and get out of here”.Ms Leigh and her staff retreated to the unit, calling through the door, “dialling 999…”We were not aggressive. Simply stating that we were unhappy with the way she spoke to us and not obliged to accept her behaviour. To avoid escalating the situation we left, which will all be shown on CCTV. Never experienced this in any shop before. What was it about?

Equine supplies. Pet food etc. Bulk delivery. Very helpful and friendly staff.

On first visit staff seemed very reluctant to help. Didn't seem bothered if u were there or not. Needed to ask staff questions by shouting. At them as they didn't bother coming into shop front. Left me disappointed especially on my first visit. Redeemed themselves on second visit