Poole Alcock Solicitors - Congleton

Poole Alcock were excellent from start to finish when my partner and I purchased our first home - completion Sept 2023.They clearly explained their fees (which were fixed and very reasonable), responded to any queries immediately, chased up the seller's solicitor quickly and we're always available to help us through the many first time buyer questions (and nerves).As a first time buyer I cannot believe how easy they made the whole thing for us - they were always ready to go with the next part of the process, friendly and professional, and reassured us every step of the way. I cannot recommend them highly enough.Amelia and her team, Daisy and Katy, were fantastic throughout and a pleasure to work with.

Thank you to Lisa Ball for her support and guidance through an incredibly stressful and distressing divorce. I found her knowledge, patience, kindness and empathy reassuring and she was with me at every stage; a true asset to Poole Alcock. So much so, I have used them to write my will and also intend to for conveyancing.

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

Professional, empathetic, attentive, proactive and great communication!Everything we needed in a prolonged process.THANK YOU!!!!

Superb, attentive service from Amelia and team. They were always happy to take our calls, never once rushed us off the phone, answered our queries simply and clearly. Brilliant service.

Thanks to Amelia, Daisy and Katie for explaining to me at each step of the process and for answering all of my million questions!Thanks also to Mandy for always taking my calls and asking how I was.

100% recommend Lili-Mai and her team. Our house move took 2 months and 1 week to complete. Very easy to deal with, very responsive and helpful. we had a tight deadline from the seller of 3 months and they smashed that.I can not thank them enough.

Some serious communication issues at this firm running far too many cases without the capacity to interact properly with their clients.I think this probably goes hand in hand with the general need for reform in the way housing conveyancing is undertaken and how in the dark clients are kept about the progress of house moves.I feel the issues at Poole Alcock start from the Partner level where they don’t have the time nor the inclination to guide their teams properly.Only after kicking up a serious fuss did we get treated like real customers. Before that, I think they forgot that we were the ones paying for a service and should be treated as such.Please take caution if using these guys and if you do so, set out a plan for regular communication ahead of committing to their services.

Poole Alcock were good overall, but I do think they could have been better. They must have seen issues with bank transfers with large sums of money with other customers. They could have pre-warned us so we could have taken action beforehand to ensure the bank would transfer the money.

Lili-Mai and her team, namely - Amy, Amelia, Gill, Daisy and Katie have helped us through a lengthy house sale which really shouldn’t have been. They were amazing. Kept on top of both my buyers solicitors and our onward purchase solicitors. It’s been frustrating and stressful but they kept us informed. It’s just a shame the other solicitors in the chain weren’t as good as ours.Even with all the calls we made to them they remained polite, friendly, professional, keeping us sane when it really was a horrendous time. Said to ring whenever we needed to even if it was a rant which we did at times but they understood our frustrations. I would use these guys again and they deserve the 5* rating.Hopefully we won’t be on the move any time soon but if we did they would be the 1st people we would call as they were great. Thank you for everything you’ve done for us we really appreciate all the help, advice, support and guidance over the past 7 months