Northern Powergrid

Excellent customer service

Absolutely disgusted with appalling service.Planned works during lockdown for 4 hours during the day when people are working from home and children are at home doing school work is bad enough. Time had to be taken off work. Unable to cook, no heating in winter on a cold day.The information said the work would be completed by 2pm.By 2.15pm still no power. Rang and been told had been a 15 minute delay and would be finished soon. An hour later still no power. More phone calls. Told running over but should be done soon. Eventually got power at 7.15pm having been sat cold, in the dark, unable to work, unable to cook. Absolutely disgraceful situation. Bad enough for us but for anyone elderly, or with a baby needing warm milk, this would have been seriously dangerous.With it lockdown couldn't even go to friends house or go out to a restaurant, even though we shouldn't have had to. And now left having to work 4 hours on Weekend off to make up for lost work time.Terrible planning to do this at this time of year given the covid situation. And 4 hour works taking 9 1/4 hours is a farce. If could give 0 score I would!!!

Always helpful

So on Mondays 18th July 2022 and it was 37C and 36C and had got on a Sunday 17th July and just got our frozen food and freezer filled by Monday 18th July 2022 at 2pm had the Electric at our property cut I explained that traffic light and had maintained contacting York City Council or contact the people you rent with that is Stevensons Estate agents and who we pay rent too and get Electrician out but sorry they asked too switch the 2 red button and 13 blue off then back on again and check the Electric meter.If I am able too give info then the Electric will be working but no" and everyone at the wine shop Field and Fawcett that is a business that really does not want to loosing all their profits really. The 3 Springfield Cottages the Meadowvile Bingley House Farm all without electricity from 2pm and now will be off until 9.30pm so firstly you said 5pm then you said 7.30pm and now 9.30pm so will be talking too Citizens advise bureau first thing on Tuesday 19th July 2022 first thing in Morning also will be want 500 customers and Consumer's to sign a petition for the trouble that was caused by you who is this very problem it is 36C or 37C. And a bloke had told me on the phone that there will"