Stretford Carpets & Flooring Ltd

Fantastic service from Ben and his team, fitting was absolutely perfect and the whole job from start to finish was amazing!Will definitely be recommending them to all my friends and family and I will definitely be coming back in the future!

Just had kitchen and fitted with LVT flooring Jack and his brother did a fantastic job. From start to finish the team at Stretford carpets help fine the flooring for me .would recommend to all my family and friends

Excellent well stocked showroom, very helpful attentive advice with no pressure. We got a good quote compared to other shops. The carpet fitter Craig was brilliant assessed job prior to doing came and did a lovely job of fitting a tricky stripped carpet on landing and stairs in old house.We are very pleased and would. definitely recommend .

Really happy with our new lounge carpet. The sales guy was very easy to deal with, understood our requirements and recommended perfect product. Pricing was very clear and fitting very quick. And the baby started crawling four days after the new carpet was fitted so it did it's job!! We'll use them again for the rest of the house.2 years later and we had the rest of the upstairs done. Ben gave us a great price for fitting carpet to two bedrooms, hall, landing, stairs using two matching roll ends. Also got kitchen lino done for grand price of £800. Fitting was really quick and the fitter was very quick and friendly. Really pleased again with the job. Cheers Ben.

brilliant service from the owner and the fitter! Use them every time!

Chose flooring last week in shop. Polite young Guy came & fitted on time Monday morning. Boarded bathroom floor then fitted vinyl. Competetive price & very pleased with the service. Thankyou Sue Altrincham

Great local carpet company. Long established in Stretford. Ben & his team are efficient & turnaround things quickly. The cost is reasonable & they have a clean/tidy showroom with lots of choice but not too much that it’s overwhelming.

I had a bathroom floor fitted and I’m happy with quality of the work that the fitter did.Unfortunately the customer service from the owner of the shop means I would not use them again.I came into the shop to discuss what I needed, and showed him pictures of my current bathroom. I explained I had no idea about floors and was coming to him to advise me.A date was arranged and I took half a day off work to let the fitter in. When he arrived he said he couldn’t do the job because a plumber was needed to lift the toilet and sink first. This had never been advised to me.The fitter put me on the phone to the owner who said that me as the customer should have known to contact a plumber first and that he didn’t know what my bathroom was like. He then said he didn’t remember me coming in to the shop showing him pictures of the bathroom, even though this was only a few days earlier. His attitude was awful, and not once did he apologise when I explained this was massive inconvenience for me by taking time off work.He then told me to contact the fitter directly to arrange another date. I took the fitters details and then sourced a plumber and arranged a date that the fitter suggested. I then struggled to get through to the fitter (due to him being on holiday) to confirm the date or a specific arrival time, and so I phoned the owner to see if he could help and get the details confirmed and again all I got was awful customer service. I was told it was not his problem and it was for me and the fitter to sort out between us. I explained my issue and that I had a plumber needing confirmation. I also had to remind him that it was him that I had paid my money to, and not the fitter, and so it was his responsibility.In the end, the fitter came and did a decent job. But I would not like to deal with the owner again.I understand mistakes happen, and if the owner had just apologised for the mistake and for the inconvenience, then I would not be writing this review.

Having used our local flooring store before we wanted to use them for our new kitchen flooring. Having received their quote I checked with other suppliers and found them the most reasonable. This suited our budget so we went ahead and booked it in.When the fitter came to prep the floor the following day we received a phone call from the owner telling us the measurements were taken incorrectly and so we needed to pay him more money so he could order the shortfall.I was pretty upset by this as this meant the quotation I’d used in budget planning was incorrect. We had little choice but to acquiesce though as the floor was mostly boarded out in readiness.On installation the fitter missed a section but didn’t explain to my husband why. This section got missed as it was too uneven, a fact we could’ve remedied in a timely fashion if it had been communicated to us.He said he’d return once the cabinets were in to complete, this wasn’t what we’d paid for so was not acceptable. When I contacted the owner he kept speaking over me and not allowing me to explain the problem, he insisted on me giving him my husband’s number as he didn’t want to deal with me.He was defensive and rude, telling me not to treat him as though he was my husband. I was offended and upset. He did not accept that there was any fault and claimed the fitter had a reason to do as he did.Overall we’ve paid a great deal of money for a floor I’m not completely happy with.The owner does not handle things well when they go wrong.