Ginkgo Gardens

My housing association Notting Hill arranged for the guys at Ginkgo to tidy up the communal gardens outside our block. Despite the fact that the gardens were very overgrown and hadn't been maintained for a considerable period they worked very hard and got it tidied up very quickly. I was very grateful for their work.

I've used Gingko for over ten years and I'm delighted with their service and expertise -- they've taught me a great deal and I really value the collaborative approach they take to design. They've also responded immediately when I've had storm damage, and when we've disagreed about something (how hard a rose should be pruned) -- they've always been right!

Ginkgo Gardens periodically cuts the lawn in my neighbor's garden. Last time, they started throwing garden waste into my green bin. After I told them that my green bin does not get emptied and to take out any stuff thrown in, the Ginkgo Gardens employee became sarcastic and rude. Mistakes happen but I would expect a more professional attitude. The encounter also denotes Ginkgo Gardens' lack of care and interest – they want to be done as quickly as possible while doing as little work as possible.

Particularly enjoyed the drive of one of your skip lorries on the M4/A4 this morning, lane hogging in the outside lane in an HGV on a motorway. Abusive when passed, if you can't even employ drivers that understand the road rules I hold out very little hope for the rest of the company and your 2.5 stars shows I'm not alone!

Ginkgo transformed our terrace. They were a pleasure to deal with throughout - detailed and competitive quote, excellent choice of plants, good quality works and good service afterwards. I can’t recommend them highly enough.

Once again Ginkgo have done a lovely job in my garden. The garden was designed by them many years ago and they have been doing ongoing 6 monthly maintenance on it (spring and autumn) ever since.I have just had them create a new hard standing area to deal with an old fox den with a new summerhouse installed replacing an old shed.The whole job was very well managed by Matteo from initial discussions through to completion and I am very happy with the result.

Our neighbour used them for their garden and I decided to try them. Greg from Ginkgo was supposed come to give a quote and he didn't show up. I called twice to the office to find out what happened and each time I was told they will get Greg to call me. No one ever called me back to explain/apologise or rearrange for 10 days now, and I feel this is a terrible attitude to treat their customers.

We have had so many compliments about our garden but more importantly we absolutely love spending time out there. We wanted a modern, grown-up space now that we are finally garden owners but also something fun and practical for two very little people - all within a very small space. We also are not green fingered but wanted to feel that it was still a garden not just a holding pen for a playhouse and BBQ.Charlie and her team from Ginkgo Gardens managed to wave a magic wand over a space which offered fairly limited options and a client whose ideas continue to ‘evolve’. They were patient but also helped us challenge our thinking and work out what really mattered to us. We ended up with plants that have meaning for us (who knew!?) and that are resilient in the face of our fairly negligent gardening skills. The team’s flexibility and creativity have helped us to shape a garden that is really special, but their spotless work (mid-terrace recently refurbished Islington home), relability, helpfulness on costing options and professionalism made the project low-stress for us.We had never designed a garden before nor had we any clue who to hire but we made the right choice and have now asked the team to come back to help us transform our front garden. Charlie is happily available again to help us with part two of our great garden plans.

I am Jesper Offersen, BSc in agricultural science, and my advise in regards to Gingko Gardens for short is: Don't use them, so they get one start as I have to minimum give one.They have been doing the gardens, at the court where I live, for some months now and it seems from my observations a no watering project apparently, deadheading if pushed and that so that lots of petals are left on the grounds (the common sense way I feel is of course to deadhead well before the leaves falls off by themselves (or as soon as a flower does not look attractive any longer) that way avoiding leaves all over that you need to pick up which Gingko Garden workers don't do as I see it), no mulching of roses and so on. If you look for that extra care that you think you have found when reading their webpage then in my opinion don't be fooled, the info about that they have trainees sounds sweet and you think good they doo something to qualify people that might not have something to get a job with but it seems from my experience that it simply means that those send out to do gardening are at the level of trainees or there about and to me don't come across as interested in gardening as such.First attempt on our garden barrels/flower baskets happened well into the summer when you for months had seen it elsewhere and it was not a pretty sight to me and in general is it orange and pink Pelargonium plants but then some barrels here and there sports a white Pelargonium and I obviously get the feeling that they just threw something in and they had not really a clue as to which colours it was and because of the late time it was done it might just have been leftovers from other jobs, it seems to me very likely. The barrels is a set-up of a centre conifer and Ivy plants around it so you have a base to work with and you just change summer and winter flowers in between the Ivy plants leaving the conifer in the middle as you see so many places, however when the summer planting was finally done some Ivy plants was already dead so if you think they were replaced you are wrong and that's the sort of attention to details" you can expect with Gingko Gardens in my experience. I thought Pelargonium plants were a bad choice for the barrels and in general simply because they need deadheading and as I predicted it's not happening and so you see a barrel in need of deadheading but Gingko Gardens has just been here the day before so clearly that is not something they pay attention to is my perception of it.We have some borders hedged by a low hedge plant and behind it there are Anemone japonica and roses. After pushing hard the roses are sporadically deadheaded but though the guy doing it must see that the Anemone japonicas are poking through the low hedge nothing is done about it until you several times complain about it

I had spent several weeks building a beautiful lawn in my garden by digging deep, sifting, removing all clay and fertilising the soil.My landlord Notting Hill Genesis hired Gingko to destroy a beautiful mature sycamore tree at the edge of that lawn. The contractors dropped all the heavy branches and large slices of the trunk from a great height onto the soft lawn totally ruining it in the process with craters and lumps and no grass left.After a long delay Gingko sent a contractor with a stump grinder. He left behind a giant pile of of wood chippings that covered a large part of the mud that was literally all that was left of my lawn.I reported the situation to the landlord. I was told Ginkgo had agreed to repair all the damage they had caused. After another very long delay Gingko finally sent two contractors. They came into the garden with only a tiny box of grass seeds telling me they been allocated had one hour to re-seed my lawn"I asked them to please remove the giant pile of wood chips that they could see had been dumped a foot deep over several square metres of the destroyed lawn they were hoping to "re seed"The contractors flatly refused