Premier Guarantee

Their policy is that if you don't find a fault within the first 2 years of the guarantee and the developer hasn't been made aware within this time then they or the developer does not need to do anything regarding resolution. All they cover from year 2-10 is structural damage, wall tie failure or building movement etc.Even if they hadn't built it to building regulations at the time, it's your job to find these issues within 2 years and make your developer aware in writing.

Very quick and professional service when I needed all certification from them when gathering documentation to sell my flat.

Who are these people regulated by?Their service is shockingly bad. Why do we still have a company like this still exist in today's Times. Its horrendous.My home which is less than 2 years is falling apart but since the developer has shown them certification for impact tests, they are not willing to do anything about it despite a huge structural defect which has been getting worse over time.If you are buying a home and the developer uses this company as their 10 year guarantee , then run away from that home. Not worth the hassle

Ignore emails, do not return calls, and give incredibly inconsistent answers. claims department are good. But to get through to them, you need to navigate the impossible and dismissive DRS team. Try and go for NHBC, Premier do all they can to avoid paying out and usually side with the builders

BEWARE - This newbuild policy cover is not worth the paper it’s written on. It’s effectively a cheap insurance policy. You have to pay for a survey with no compensation for a house that was built incorrectly. Every house on the estate is now suffering the same issue. High excess to fix anything too. A complete and utter con.

A completely worthless organisation who have zero interest in helping their “customers”. They are a completely powerless “mediation” company and I would steer clear of buying a house that is covered by a not so “Premier Guarantee”. AVOID, AVOID, AVOID.

Sadly I have had a really poor experience with Premier Guarantee, they request the same information over and over again the staff change rate is criminally high, we built a block of 12 apartments 10 were singed off when the guy left and since then its been a car crash- over a year waiting for the final 2 plots to be singed off. To add insult to injury we were not planning to use them again so did not want to re new our membership however they delayed the issuing of certificates so much the membership expired. They then said as soon as you pay £1,000 (2 membership fees) you will get your certificates. 6 weeks after paying the £1,000 still no certificates.Willow House - Leeds, Richlea and C W Langton

Poor product and service - would tell anyone buying a home with their insurance to walk away. It’s also interesting that the two five star reviews are both by individuals who work for the Company! (Just look them up on LinkedIn).

PG Building control have been responsive and supportive as best they can under COVID restrictions. The case handler and the site inspector were very professional and I thoroughly benefited from their expertise.

Sold a dream by new home builder that this organisation would sort any major defects post initial warranty. At least NHBC do something.. this company appears to have sold all the insurance to other companies who don't respond... A home emergency claim and nothing heard in over a fortnight - issue just getting worse!! Avoid if you're a new home buyer looking to satisfy your needs following a 2 year warranty.