StepChange Debt Charity 2, Merchants House, Crook St, Chester CH1 2BE

StepChange Debt Charity

22 Reviews
  • Friday8 AM–8 PM
  • Saturday8 AM–4 PM
  • SundayClosed
  • Monday8 AM–8 PM
  • Tuesday8 AM–8 PM
  • Wednesday8 AM–8 PM
  • Thursday8 AM–8 PM
StepChange Debt Charity 2, Merchants House, Crook St, Chester CH1 2BE

About the Business

StepChange Debt Charity. Free Expert Debt Help & Advice | StepChange is the UK’s leading debt charity. Get expert debt help and advice and fee-free debt management to help you tackle your debts.

Contacts

Call Us
+448001381111
2, Merchants House, Crook St, Chester CH1 2BE

Hours

  • Friday8 AM–8 PM
  • Saturday8 AM–4 PM
  • SundayClosed
  • Monday8 AM–8 PM
  • Tuesday8 AM–8 PM
  • Wednesday8 AM–8 PM
  • Thursday8 AM–8 PM

Features

  • Wheelchair-accessible entrance

Recommended Reviews

simon richardson
01.03.2024
StepChange Debt Charity
A credit to StepChangeThese have changed my life and my approach to money.A few years back now, I went through a bad split up / divorce.After the divorce went through I was finding myself living on credit cards to pay normal bills which included my weekly food shop.It was like a vicious circle and all what was increasing was my debt.My divorce left me with over £50k of debt.Whilst blame could be assigned to both sides of the marriage, it was me who was solely left with it to pay back.I couldn’t cope to be honest and something had to change. Letters / final demands, even CCJ’s were ignored, all brushed under the carpet in the hope they’d go away.Bad mistake, all I did did was to put off the inevitable, if you’ve spent it you will have to pay it back.I went online to see what I could do to get me out of this predicament and cycle of robbing Peter to pay Paul.I found online the consumer credit council service who put me in contact with stepchange.This was a huge step for me as the main issue I had is that if I went through with this I wouldn’t be able to obtain credit in the future, obviously still in denial..:I gave myself a shake and worked out my budget based on “real”money I earned.I contacted stepchange who guided me through everything, worked through a plan and budgeted for everything I spent on a weekly / monthly basis.This particular budget covers everything from paying your mortgage to paying for dental care and the odd night out.At the end of the day you have to live...Stepchange take over the full debt and negotiate with your debtors in an aim to reduce the actual interest being paid.Once this has all been negotiated, the amount of disposable income is paid and then divided up so all the debtors are paid and then the balances start to come down.Using the online platform to view everything you owe and seeing this reduce on a monthly basis is amazing...Anyway this was all set up and approx 6 years later I get a fantastic card through the post.CONGRATULATIONSopen it up and it statesYOU’RE DEBT FREEI’m now a year in where I’m still 100% debt free and this will continue for a long long time.Thanks to you all at StepChange.You do amazing work and I’m so happy I found you to help me reach the ultimate goal of being debt freeThank youSimon RichardsonNantwich, Cheshire
Mark Broughton
01.03.2024
StepChange Debt Charity
Lovely people to deal with and so supporting, providing light at the end of the tunnel for people struggling. They’ve helped me so much and their compassion is amazing.
Pauline Naylor
16.02.2024
StepChange Debt Charity
Yes its a helpful debt advice ctre suits me at 75 everyday gets harder to manage on just a state pension I have a family and grandchildren and I am classed as single Divorced 1981.Since then I have tried to get married again but not as lucky as my ex husband he's always had his second wife.So at 75 there's a need help from stepchange.They are helpful but difficult for the deaf or hard of hearing. Over telephones and there's a lot of paperwork to do yourself.Confusing.Better to just highlight debts on your bank account statements for a month or so and hopefully it will be easier to apply.Send securely. Or better still get a face to face appointment.That's my suggestion.Best wishes to all people that are struggling to cope.
roger cotton
21.01.2024
StepChange Debt Charity
Ok
Ste Guest
21.01.2024
StepChange Debt Charity
Very helpful & non judgemental.
Sarah Slater
20.01.2024
StepChange Debt Charity
Don't make it easy to understand at times
Suzel Andrews
01.01.2024
StepChange Debt Charity
Gave 4 stars, as most of the time, really helpful, friendly and non judgemental.Kept 1 star aside for the one time i got a person who wasn't those things!Made me flustered and anxious.On the whole, it's a good experience!
Carmela Parisi
30.12.2023
StepChange Debt Charity
Stepchange has been a life saviour!After years of spending too much money and then separating from my partner , the debts had become out of my control.I was directed to Stepchange via united utilities as I was struggling to pay my bill as well as lots of other household billsThey have been beyond helpful. I had a review of my incomings and outgoings, as well as my credit cards, loans and overdraftsAfter reviewing this they came up with a payment planThey contacted all my creditors. I didn't have to do anything. They took all the worry and stress awayI have been paying this off for 5 years. I wont lie it hasn't been easy butnow I have only 2 payments left and finish Jan 2021.The time has gone so quickly and I now see the light at the end of all of this debt I hadThanks you stepchange. You have been a light in the dark!! If you are feeling overwhelmed contact them, they are wonderful
C Smith
20.12.2023
StepChange Debt Charity
Robotic government sham

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2, Merchants House, Crook St, Chester CH1 2BE
StepChange Debt Charity