Barrel Sauna UK

Very stressful experience. We spent our 14K life savings on acquiring a mobile sauna (turned out to be a sauna strapped to a cheap trailer). Paid an initial 5k deposit and then on delivery day and our asset comes flying around the corner towed by a van. With no explanation we were instructed to pay the remaining 9k balance into the personal bank account of a strange Lithuanian man we had never dealt with, heard of, or been introduced to. In fact we had just been told he was the ‘driver’ and any questions I had asked him about the unit were met with “I will take it back with me if you have a problem”. When I politely asked why I was having to transfer to a personal account I was met with a little hostility and the answer that he was “just trying to do us a favour” and if I wanted it any other way I would need to “pay an extra 20% on top”. We couldn’t tow the trailer right away as planned, as it was fitted with a 7 pin not 12 pin plug as we had been advised to fit & it was Sunday so had to find somewhere local to store overnight. Next day took it to our local tow bar & trailer guy (20+ years experience) who was appalled at the improper electrics, cheap components and said he really hoped we hadn’t paid more than £7/800 for it (eek). He also pointed out a couple of elements which rendered it illegal for UK roads showed us why the trailer was both illegal and an obvious import. He advised us to get it weighed at a local weigh bridge and it turned out also to be an illegal weight for an unbraked trailer. We were understandably unsettled by the whole experience and spoke immediately to our solicitors who advised us what to say in an email to Barrel Sauna UK. (One of our solicitors actually advised us to drop it back on their doorstep and sue them). There was no response after 5 days and eventually rang James who was completely disinterested in any of our concerns and just proceeded to defend / deny any of the points made in the email. We are currently waiting for a quote for another trailer to be made locally at our own expense that meets legal & safety requirements. In a nutshell – these guys make decent saunas, make terrible choices in trailers, and have strange choice in business partners and have yet to learn anything about customer service. Despite all this I do actually like James, and I hope they learn from this and become a much better business…oh yes and the sauna was a little damaged when it arrived and there was no thermometer included as promised but these are of little importance when compared to the rest.

Top service and a great product. It was nice to meet the owner in Cardiff and get a feel of personal customer service. Nice. I haven't stopped using it ❤️

Great company! Purchased a sauna and cold plunger, installation went smoothly, great products. Fab purchase and amazing experience. Highly recommend for anyone in the market for a sauna or cold plunge system. Thanks! X

From start to finish, the service from the team was outstanding! From design, ground preparation and installation of decking, hot tub and sauna. The craftsmanship and quality was to a high standard.

Fantastic quality and excellent communication/ buying experience. They made it so easy. The sauna is brilliant quality and looks incredible. Highly recommend and I'll be back when it's time for a hot tub.

Very good experience with the company, we ordered several barrel saunas and glamping pods and showers for our business, our customers are enjoying these extra additions. Brilliant experience for us and will be back with our future projects.

Got my thermo wood barrel sauna designed and built by them, so happy with the quality. The globe window is amazing. They took care of all the little details even down to staining and oiling the wood on the final day of the install. Would highly recommend.

A fantastic family business. Couldn’t be more satisfied with my sauna. Extremely thick and sturdy, the team did a great job building it all in my garden (despite the difficult side access) will be back in touch asap for our new hot tub to match! Thanks again James and the rest of the team. Have been using it daily :)

Love my sauna, top notch quality definitely will be getting the cold plunger installed asap

Very happy with the sauna, definitely made the right decision. Very helpful team with a 3 week turn around from order to installation. Would highly recommend.