Rubba Seal

Recently purchased an EPDM roof and trims from them: exactly as described, high quality product and free gift was a nice touch! Price was good and as cheap as local merchant who couldn't bits as quickly. Roof now laid on Man cave and was surprisingly easy.

These guys sent 49m2 of rubber on a pallet with a nail sticking out. Guess what? 3 small holes in the rubber. Not the end of the world, but two emails later absolutely nothing. An apology would do! Not buying from them again as they clearly don't give a stuff.

Can't fault the quality of rubber, adhesives and trims, although the order was short of 2 edge trims. Extra gutter edge trims were delivered instead of edge trims. When I phoned to query this I was told just to order more edge trims as I would be charged for returning gutter drip edges. There were enough cover joints delivered for what was needed which makes me question who was really at fault in the ordering process. An extra £60 was added to the job which was unfortunate. Delivery was relatively quick but I received no updates on arrival and as a previous review stated a poor dpd guy had to drag 90kg of rubber up a drive in a hessian sack.

I ordered a rubber roof and adhesive and paid for next day delivery. The adhesive turned up the next day but the rubber roof never turned up. I chased the order up approximately 4 times over a few weeks after no communication forthcoming. Eventually I demanded a refund as they seemed to have no idea when or even if my order was being delivered. I had to get my product elsewhere in the end as my summerhouse was left with no roof and in danger of being completely ruined by the rain. I would never recommend this company.

Ordered a complete roof kit online on Sunday afternoon, received my order Tuesday morning, very impressed

Very helpful staff. Really good product. Professional package deals when putting together an order. Tutorials/videos are helpful to get an idea for the novice. Very fast delivery too.

Order didn't arrive. Called 5 times to find out why. No one called back. They investigated. I asked for refund. Turns out it was two streets away. I collected it and called for them to collect from my address. They promised a collection from my address. It didn't get collected. The 'free' kit was in complete and the adhesive is still missing. No small issue as the 'rubba 'was 63KG and is still sitting on my drive. Swerve this company, there are others offering the same, and hopefully better service

Really helpful product advise on the phone, would recommend then from that perspective. They don't ship to Northern Ireland and didn't even want to entertain the prospect of a conversation. How hard can it be to print a label and get a courier to collect something?

It's over a week now since I placed my original order for a new roof kit from Rubbaseal. I should have paid more attention to the first red flag when the free Next day delivery" for orders over £250 was missed and "delivery (I use that word in the loosest possible way!) turned into two days. Not an Amazon quality of service then....Friday comes and they forgot to despatch the box that contains the glue.... "Oops

Originally placed an order for a conplete roof kit coming in at approx £800. The rubber roof itself came on a DPD van in what can only be described as a unravelled toilet roll style weighing in excess of 100kg, no attempt made to deliver on a roll of some description to aid the unloading. Incredibly difficult to handle and the poor DPD driver was expected to unload that mess.Eventually we managed to lay it out flat on the garden and roll around a 5m length of timber.It soon became very obvious they had sent a much wider roof than ordered, great you'd think but this stuff is very heavy. We also noticed the edge drip trim was 1 length short of completing our order.We notified via email and no reply,. Next we needed an extra 2 gutter trim corners and a very small patch corner piece of rubber. Ordered those at an obscene price and they wanted £15 delivery for a package smaller than a cigarette box. Far from impressed but needs must we thought. Upon reflection we actually managed to install and requested the order be cancelled.Guess what, it wasn't and it turned up the next day, again we contacted asking why it wasn't cancelled as requested and no-one has given a definitive answer.Incredibly poor customer service but I bet this review gets the quick response with a generic 'we're so sorry' .