Castle Rock Edinvar

Good luck trying to get repairsThey will expect you to sit in the house for several hours waiting on them when they give you a time like between 11am and 5pm (closing time so you can't even phone when they don't turn up) had a repair appointment get bailed on three times now, and they blame you for it, threatening to forcefully enter the property. I want the boiler repaired. You're welcome to come in if you actually send someone willing to put the work in. This time I sat and watched the repair van pull up and watched him sit on his phone and eat packets of crisps and sandwiches for over 40 minutes before pulling off, didn't even try to make contact. They will lie and say you weren't in when really they are just taking multiple lunch breaks and then going home.

Absolute shambles of a housing association. Paying full rent each month, yet they can't even turn up to a repair job? I've been waiting months now. Repair guy keeps claiming no one was home when it's a total lie. Plus, they are supposedly a 'charity' yet they charge extortionate amounts just to book a repair which they failed time and time again to turn up for! You couldn't make it up!

Just reported window in bedroom won't close and downpipe is broken, the earliest appointment they can give is 5 weeks away. Think this is ridiculous.

Utter disgrace. We (my wife and I) had to jump through hoops with background checks etc. Lied to about the type of neighbours who would be in the stair. We were told they'd be professional people like us. That was a lie. They are professional drug dealers and miscreants,and the housing association has done zed all about it. The police are never away from the place. I will never recommend this mob to anyone.They're going to have to improve massively and realise you can't put rubbish in with decent honest folk. It just doesn't work. Until they get that, I recommend that you avoid them at all costs.

Some staff are a joy to deal with.Please note the use of SOME!Tenants are quite shocking on occasion and nobody gives a hoot.If this is the standard of Scotlands housing associations we should be deeply concerned.Complaints are simply not dealt with and go on repeating for years, AND ITS CLEAR THE TOP brass have no idea whats going on.I am frequently unable to make payments despite entering a correct account reference and Ive checked it with the account number on line.Its correct as stored by me,but has been incorrect for years according to their system and yet accepted on other occasions.There are people who listen,and there are many who do not!They think they know better than the people who live in the property 24/7 !That is rarely if ever correct.

Thought it was bad when it was just Edinvar sad to say it only got worse as it went.It's better than living on the street is about the nicest thing I can think to say.Repairs are a jokeProblem neighbours are the normStaff are the worst of all. I can't even speak tohousing officer or his boss they are that bad.

Long waits ob their phone line are nothing compared to the long waits for actual repairs (usually 3 weeks wait). The main problem is though, that they do not actually turn up at all to perform the repairs. We've had this several times now that a repair was booked in but then no one showed up. Different agents on the phone say different things in regards to these incidents, just central incompetence. Avoid like the plague.

Phoned in a repair on Monday, plumber came on Tuesday. Replced all the radiators on Wednesday. The plumber is called Scott McEllanePlumber is

Absolutely worst. Nightmare neighbours and staff keep ignroing you. Wouldn't recommend. Had problems ever since I became their tenant.

I accepted a property in moredun, and got keys 13/01/20 and moved in next day. 3 times so far my property has been targeted/attacked from youths, and I found out from 3 neighbours youths in area are really bad. I've never lived in moredun before, and I wasn't aware of any problems here. I've been told attacking properties and drugs has been a problem in area, but it had calmed done (although it started again). Police are'nt interested and fobbed me off, and now housing are'nt bothered either. I can either stay where I am or I can live on streets after giving 28 days notice, as far as their concerned. My latest problem has been with lock on my front door.... When I lock my front door when I'm going out, 3 times my door has been unlocked when I get home (so far). Housing claim door lock was a new lock and keys, but if so.... I haven't given anyone a key, so how was my front door being unlocked? Now I'd need arrange a joiner come out and me pay for a new lock, which won't be cheap . They also seem hate phoning people back, even though they arrange a callback.