SIXT Car Hire - Heathrow Airport

Very good experience with SIXT customer service, the return process is super smooth, and the car was great! Although first time driving manual in almost 10 years, I had great experience with Skoda.

CUSTOMER BEWARE! Please read the entire review.We were very happy at first. Our customer care agent when we got the car, Corinne, was great! Very helpful, very accommodating. The use of the car was fine. Return of the car was great!The problem was at the end when they received a parking ticket on our behalf during our trip. I fought the ticket, as it was in error, but they gave the parking company access to our credit card information to process the ticket WITHOUT MY PERMISSION. This fraudulent activity is NOT ACCEPTABLE and I have challenged the charge on my card. SIXT should never have released the information as they did not have the right to. I emailed them on this topic and they REFUSED TO RESPOND. I will never deal with them again and I highly recommend you don't either as they could easily do the same to you. Any company willing to hand out your personal information without cause is NOT TO BE TRUSTED. BEWARE!!!

I got the exact car I booked. The pricing was competitive. The car was in great condition.The pickup & return were both smooth. The staff were very pleasant, professional & helpful. With the familiarity now, it becomes my default Car Hire Agency choice on travels to London.

SIXT is turning into a scam. Ensure you take detailed pictures of every part of the car you rent, otherwise they will claim for each scratch. After 70 years of driving between my wife and I, with a single insurance claim on our own cars, we were incorrectly accused by SIXT for 3 damages after 200 miles driving - to the front, the back and the side of the car we rented. How we can make 3 damages to 3 different parts of the car is simply not logical. But SIXT relies on its own (poor) internal records of damages and then sends an unjust bill. Simply never ever use them again. And if you must, add 10 minutes before you drive away to take 4K pictures of each side of the car. But really, simply never use them is best.Please disregard the generic response that SIXT may make below. There is actually no actual normal conversation, and they simply send boiler plate legal fine print and then invoice your credit card for their fraudulent claim. After this - obviously our last ever SIXT experience - I then noticed they are close to bottom place on the Which! rankings of rental companies; I noticed they get 1* on tripadvisor across all global locations. SIXT deserves to be taken to court by somebody with the energy for that - please reach out if you are launching a class action lawsuit in the UK against them.

Fernando was very helpful and we had a very nice conversation. He also managed to up-sell me to the Audi A3 which I’m very pleased I opted to do!Everything was smooth and quick and just a great experience. It really does make me want to only use Sixt from now on as I haven’t had this exceptional service from anywhere else. Fernando really is a credit to your company.

I am writing to express my sincere gratitude to SIXT remarkable employee “Sonia” who provided us with an extra ordinary customer service experience during our recent engagement with your esteemed car rental company.We are a family of four and had planned a comprehensive 3-weeks journey across various cities in UK. Given the lengthy itinerary and the number of luggage, we opted for a spacious vehicle. However, upon our arrival at Heathrow airport to take the car, we realized the care we initially booked would not suffice accommodate all our belongings comfortably.In our time of concern, your diligent employee “Sonia” came to our aid. With a blend of understanding, flexibility and high degree of empathy, she promptly upgraded our booking to a larger, luxurious vehicle ensuring the comfort and ease of our family throughout the journey.Her willingness to go above and beyond to address our needs was not only comforting but also highly professional showcasing the exceptional standards of customer service that SIXT maintains. The entire process was smooth and her friendly attitude made our whole experience truly memorable.I’ll not hesitate to share this experience with everyone I know and recommend dealing with SIXT.I am looking forward to having more journeys with you as a preferred and trusted car rental company.Please extend our heartfelt appreciation to your employee “Sonya” and our affirmation to her advice to book similar cars, we enjoyed our drive.

The staff that helped us was exceptionally nice. I would rebook just for him... but we arrived thinking we had a car big enough to hold 4ppl and luggage. We were wrong. They didn't have that many cars at all and we got a jeep to rent. It BARELY fit us with our luggage. It was a hybrid jeep, and no one told us how to use the dang thing. lol We didn't know how to charge it, and when we found out it didn't have the part, we needed to charge it. It was double the cost, then quoted, and was way more than we wanted to pay for. I would have shopped around more if we weren't pressed for time and exhausted from our flight. Oh, and when you leave the airport terminal, there are no signs that help you navigate to where SIXT is. We end up walking around the entire building first to only find out there is a lift you can take and a walking bridge to go over to get to SIXT. It was quite annoying and inconvenient. I probably will not be renting from this location again in the future. I'll opt for one in the actual airport.:Update:The drop off at Eurostar location was very easy and quick. We were on our way in no time.

Josh is a TOP NOTCH agent! He took time to understand why I was in town, provided features and benefits of the insurance package, was extremely courteous, professional, friendly, and concise! He even informed me of places to go and see while here in London. 5 stars for Josh! Good dude!

Great customer service, in a great location.Responses to email questions and queries answered almost immediately.SIXT Heathrow will definitely be my go to rental company in the future.The rental car was a Skoda, which was unbelievable in fuel efficiency obtaining an average of 57mpg over the 725 miles traveled, yes it was petrol.

I rented from the HEATHROW airport location in London The service was prompt, friendly and professional. The vehicle was as advertised and comparably priced. Given the negative reviews of Sixt overall, I suspect the experience is very specific to the location.