Rowton Hall Hotel and Spa

Attended Tom and Emma's wedding here. What a beautiful setting. Staff really friendly and accommodating. We stayed in another hotel close by as they had no rooms left for the night before the wedding. So when turned up the following morning our room was clearly not ready but we were able to leave our luggage with them at reception. After the ceremony we proceeded to check in by this time we were able to. Our luggage had already been taken to our room. Food was amazing.

The hotel and spa and facilities isamazing. Food and staff are wonderful couldn't ask for any better. It is excellent value for moneyWe will be back next year

What a fantastic hotel. We had our Golden Wedding celebration dinner on the 3rd November 2023. What a brilliant evening we all had. The ballroom was beautifully decorated. Our drinks reception was in the attached conservatory. Amy and Abby made sure everything was perfect. The 3 course meal was very well presented, hot, and served by very efficient and friendly staff. We had excellent choice and all types of food preferences were catered for. As it was a private party our Labrador was with us the whole time. He was spoilt by the staff and even had a 2 course meal of sausages then roast beef and gravy. (As you can imagine this went down a treat). The bedroom we had was on the ground floor with a patio door onto the gardenm which is great for letting the dog out at night. The room was very comfortable with everything you needed. There was even a welcome gift for the dog and a food dish and bone mat. The extensive grounds were well maintained and great for having a walk, with or without a dog. We had 26 who stayed and we were able to all eat breakfast together. Another breakfast of sausages for the dog. All the staff were very friendly and helpful and made it a wonderful celebration. A truly dog friendly hotel.. 50 GOLD STARS. We will be back and that's a promise.

Lovely location on the out skirts of Chester, just off Whitchurch Road.Friendly staff and good meeting facilities .Nice bar area with views to the outside.

Beautiful building with lovely spacious and well equipped rooms. Suites and apartments are amazing and a real treat to stay in.Staff are friendly and obliging.Lovely grounds to walk in in the good weather

Friend treated me to a couple of days away for my birthday. It’s in a nice secluded location and we are really happy with the service provided. Friendly service from the team on site from reception through to the dining area. Room is spacious and clean for the two of us and the bed is very comfortable. Highly recommended.

Paid £350 in total for a spa package one night stay. Arrived the room was dated, wallpaper hanging off the wall. Bedding was ripped, biscuit crumbs on the side and it was absolutely freezing.Reception shown us other rooms but these were also freezing and not what to expect for a superior room. One room wasn’t ready yet would have to wait 30 minutes for but our treatment was due in 20 minutes leaving us no time to get sorted. Absolutely not to the standard you would expect for a spa over night spa stay. Absolutely not worth the money! Left us no choice to leave and only received £250 refund because the spa treatments are non refundable. I think any hotel should offer a full refund if it’s not up to standard they look and claim on their website! Regardless off staffing or you wouldn’t sell that slot for the spa. Why would anyone want to stay in a cold, dirty hotel? We had to let them keep the £75 for the pleasure of viewing rooms that were all just as disappointing! Lady showing us round did offer us some heaters and was trying to be accommodating however there’s just lack of vigilance with expectations with the rooms.

Extremely disappointing 2 night stay. Small, dated, dirty rooms that are falling apart. When we arrived they told us sorry you can’t use the pool at all on your stay as there’s some work being done to fix something. No call was made to us to let us know prior to us arriving which is extremely disappointing. The towels in our room were filthy (black dirt all over one which we couldn’t believe the cleaner didn’t spot), so had to take those back to reception. We stressed our disappointment and the polite receptionist spoke to her manager and offered us £30pp for dinner for one night in the main restaurant. This was appreciated until we waited over 45 mins for the worst steak I’ve had. Steaks were £29.50 and that’s without any chips or sauce. The worst meal and service I’ve had in a restaurant for a long time. The bar was a lot nicer. Breakfast was brilliant and the staff were attentive and much friendlier in the morning. We would not recommend this hotel at all.

Lovely Christmas setting for my dad's 100th birthday. Beautiful lunch served to 50+ people. Abbey and staff were very pleasant and attentive, enabling the celebration to go without a hitch.

I would give this hotel a 3.5/5 star. Here are the Pros and Cons.Pro:Lovely big room.Friendly Staff .Cons:I dont know who controlled the temperature but the room was so hot.Old windows that rattle in the wind.Pool and showers was a little cold but they did have a note saying an engineer was on the way to fix this.