Trailfinders Richmond

Provided excellent advice on a recent trip to Australia. Providing multi city flights, transfers and recommending tours. All completed over the phone, didn't even need to visit the shop.Press ‘like’ if review is of benefit.

Please make sure this message gets to Charlotte in the Richmond Branch - Charlotte, you helped us choose Coin de Mire Attitude in Mauritius and it was an amazing holiday - thank you so much for everything! We have left a review of the resort on Trip Advisor and Google so you can see our comments. I am a big fan of Trailfinders, thank you all so much. Best wishes.

Where to start… Trailfinders is an incredible travel agency with impeccable service and amazing people! I want to particularly call out Trailfinders Richmond and travel agent James! Trailfinders was recommended to me by a friend and last year I finally convinced my husband to book our first trip with Trailfinders to Croatia. We loved it! Great hotels in amazing locations! It was our best holiday so far. We decided to book a 2 week Japan holiday through Trailfinders for March 2020 to celebrate my birthday. Before Trailfinders I spent hours and days searching different websites and comparing prices. We walked into our local Trailfinders and James put together a fantastic Japan tour for us within a couple of hours. Unfortunately as everyone knows Covid hit us although our departure date was scheduled before lockdown. In the run up to our departure date, when things became so unsure and places started closing down in Japan, James was on the phone to us several times a day keeping us in the loop on the situation and getting updates from Japan. In the end we decided to reschedule our trip to October instead of risking getting possibly stuck in Japan. A good choice considering lockdown came into place only days later. Usually you would be charged for changing your dates right? But not with Trailfinders! They allowed us to change our dates without extra charge, but taking the hit themselves! Our new travel date was supposed to be in 1 week, however due to restrictions we cannot go of course. James has been available to us with updates this whole time and we now had the choice to reschedule again or cancel with a full refund. As we don’t know how long this whole thing will take we decided to cancel and we received a full refund in less than 2 weeks! Thinking about how long it would have taken us getting our money back – if we even would have gotten it back – from different travel websites and airlines is cringe worthy. We have been utterly stunned and impressed with Trailfinder’s customer service and care! One thing we know for sure – once we can travel again - it is Trailfinders for us all the way! Keep up the fantastic work and we hope for all of you that things can return back to normal soon!

We talked with an agent over the phone. Have dates and our budget. Came back with different dates and a budget 2k over what we can afford.

Very helpful and knowledgeable team. I met with 2 different advisers over 2 days to book my trip. They were both great and managed to find a great deal for my trip. I would definitely recommend using their services

Great experience booking with Trailfinders for our honeymoon to Bali and Singapore in August/September 2022. Elliot H was very attentive, responsive to all our queries and went above and beyond to make sure we got all the best honeymoon deals we could. We were particularly happy with Elliot's efforts in helping us narrow down our options of various honeymoons (!) and for accommodating our request for a 30ish hour stay in Singapore on the way back. Would 100% book with Trailfinders again when booking a significant and complex trip.

Very nice branch. Lots of staff to help you.

We were initially due to travel to St Lucia in March, but with Covid restrictions we were unable to go. Trailfinders were incredibly helpful in moving our trip to June. Then BA cancelled our return flight, but we were able to re-arrange, and in fact received an immediate rebate as our trip was slightly shorter. Although the testing requirements seemed a little daunting, we were given loads of information on what we needed to do, and in fact it all went incredibly smoothly. Needless to say we had the most marvellous holiday, the hotel as recommended by our TF advisor was everything we hoped for, if not better. We would not have risked a foreign holiday unless it was booked through a company we had total faith in. We have booked through Trailfinders many times in the past, and in the current circumstances we felt completely confident that they would look after us. We were right! Thank you Trailfinders :)

Absolutely do not recommend them. Store manager is absolutely useless, gives terrible advice and will tell you anything for a sale. The company, their service and their staff are shambolic, don't know what they are talking about and desperately need to expand their knowledge of the holidays they are selling.

Spent almost an hour waiting for them to book flight. Then told that it would take time, better go home and they'd get back to me. I was sent an email but NO INFO and NO FLIGHT