Ultrasound Plus Docklands, East London l Private Ultrasound Scans

First appointment went well, second was terrible. I informed the staff that I was late and the manager/staff only informed me that the deposit was cancelled, once I got there. I refused to pay and didn’t mind leaving but the receptionist insisted that I speak to the manager to see what she would say. The manager should not be in her post if she’s going to make inappropriate comments about what people can afford or not. That is disgusting behaviour. I clearly said that I was happy to leave they kept insisting because they wanted my money so bad. DISGUSTING! Money comes before good service in that place. The only person that would deserve a 5 star is the Physician that was amazing from the beginning to the end, the location and the clean office. The rest are all trash. Not staying was definitely a great decision.

I was few minutes away from the location (Docklands), called the reception instead of focusing to help me find the address all I could hear was ,,10 min or cancelled the appoiment”.I was in desperate need of help.Very rude.

Fantastic staff, they really made us feel welcome throughout the entire process. We went in for a reassurance scan, so as you can imagine, we were a little nervous - but right off the bat they made us feel comfortable, smiled (it goes a long way!) and took their time to walk us through the scan. It was an entirely comprehensive process, and I would highly recommend them!!

Cancelled on me the day of appointment. Not apologetic at all.Updating to reflect that I still haven't received a refund close to a month later.

I wanted to have an ultrasound scan of the abdomen and was booked in quickly and pleased the cost was reasonable. The clinician was competent and professional, talking me me through his findings during the procedure. I received the report very quickly. Highly recommend!

Amazing experience! We had 2 scans at the clinic and we are very impressed about the kindness, professionalism and human approach of all the staff. Tania in particular is a superstar! We definitely recommend this clinic to anyone in the pregnancy journey!

We managed to get a same day appointment for a pregnancy growth scan, the clinic is very easy to find and also very clean. The receptionist and sonographer, both were very friendly and polite, the sonographer took his time and the scan was not rushed and I was able to ask any questions I had. I would highly recommend this clinic, we also got a free gift when leaving which was a nice touch.

Clinic was clean, fairly easy to find. Sonographer was really nice & friendly.Reason for low rating is that unfortunately in my experience I got told the incorrect gender. Of course scans are never 100% but it is with the 99% that people book private gender scans. It was a very costly error for us in terms of time & money. We travelled a long way for the scan (3 hours each way) to experience the excitement of finding out our baby’s gender with our loved ones. As a result of being told the wrong gender (to be told correct gender 4 weeks later at NHS anomaly scan - twice confirmed) because it had been over 28 days (between 16 & 20 week scan) there are many gender specific items I am now stuck with and couldn’t get money back for, on top of the £60 we paid to find out the wrong gender. Overall my experience at the clinic was pleasant in the sense that the sonographer was really nice, but I have to leave an honest review based on the service I paid for which was a gender scan. When you’ve had a gender reveal with friends and family, who then also ended buying gender specific gifts, then to be told it’s wrong, I can’t say i’d recommend it based on my experience.I don’t think for potential future pregnancies I would have a private gender scan again. I’d rather just wait till 20 week scan.Given our circumstance, that we made a 6 hour round trip for the gender scan, subsequently lost 100s of pounds in now non-returnable goods due to this. The least I would have expected is a free rescan from Ultrasound Plus for all the inconvenience caused, however this was not offered.For anyone considering it, I’d advise to save your money and just wait it out till your 20 week anomaly scan to find out gender.

Filmon at UltraSound Plus is a top gent.Best service, they made me and my partner feel welcome and answered any questions we both had. We had our gender scan here at 14 weeks and then a 4D scan at 30 weeks. Filmon did both the scans and provided the best service!