TUI Holiday Store (Inside NEXT)

Staff are extremely helpful and friendly I prefer to go this store rather than any other Manchester branches. There are staff in particular that go the extra mile wish I could name them all Zoe one of them and the fella with the beard glasses. I book several holidays a year and I always have a stress free holiday thanks to the whole team at Manchester fort TUI.

Had an amazing experience in store with Katie, everything was 10/10 and she had so much knowledge about the area we was booking. Wouldn't book anywhere else but the Manchester Fort Superstore!

Dealt with the lovely Debbie. She was so helpful in helping me see the different options of packages. Listening to what I wanted and then recommending accordingly. Will definitely be booking future hols with her. She was wonderful to speak to!

Couldn’t have had a better booking experience. Thank you to Olivia who was very knowledgeable and attentive to our needs and wants. Left feeling confident about our trip. Thanks Olivia, we will enjoy our cruise !

I just had an unfortunate encounter at your establishment that compelled me to leave this review. I want to start by emphasizing that my interaction was not even with the particular staff member who misbehaved, which makes the situation even more disappointing.During my visit today, I was engaged in a conversation with another person when an attendant, whose name I unfortunately did not catch, interrupted our discussion in an extremely rude manner. Despite not being involved in the conversation, this staff member felt the need to interject with unnecessary comments and an overall dismissive attitude.The lack of professionalism and courtesy displayed by this attendant was truly disheartening. It not only disrupted my experience but also left me questioning the quality of customer service at your establishment. As a paying customer, I expect a certain level of respect and courtesy, especially when I am not even engaging with the staff in question.I hope this feedback serves as a reminder to address the importance of customer service training within your team. No customer should have to endure such disrespectful behavior, especially when they are simply trying to enjoy their time at your establishment.I trust that you will take this feedback seriously and address the issue appropriately. It is my hope that future customers do not have to experience the same level of discomfort that I did during my visit.

Booked our first holiday together as a young couple with the lovely Zoe today. She was amazing at helping us choose the perfect holiday. I was quite nervous that going to an agent would mean that our budget would be ignored, and that we wouldn’t find the cheapest deal - but it was the complete opposite ! She took out all of the stress and found something that was perfect for the both of us. In two weeks at home we couldn’t decide a single thing, and now we have the flights, hotels, and an excursion booked - everything was finalised within about an hour! Zoe and the other lovely lady ant the reception desk also gave us some really good advice on where to go on our next holiday (although this time we’ll make sure to plan it longer than 3 weeks before !). Couldn’t recommend them more, whole experience was amazing!

Very helpful and friendly staff. Booked my holiday and organised airport assistance for my elderly parents. It made booking this holiday so much smoother and easier

Thank you Enya Solomon for coming to the rescue and calming my panicked parenting nerves the night before our holiday. Your help and swift dealing of the situation was brilliant and made the start of our holiday a lot happier. Thank you!