The Zoo

First class service from start to finish..kept me informed of progress, excellent charges, know their stuff... highly recommended

Took my extremely old desktop PC into Zoo, not expecting it to be repairable after it died while I was using it. Mike detected the problem, sourced a part & repaired it. He phoned to let me know it was running very slowly, which had been an issue for sometime. I asked him to investigate & he was able to fix that too. I now have a PC that runs quickly & smoothly, all for a very reasonable price. All my data has been saved. Delighted. Highly recommend. Very friendly, polite service.

Fantastic experience, have built my own PC, which wouldn’t load up, took PC in and they looked at it for me right then and there! No waiting around or leave it with us for a week, they were straight on it.Everyone was very polite, knowledgable and helpful, They figured out the problem, and sorted within 2 days! And the price was reasonable too.Would definitely recommend to anyone!

Daughters laptop had an issue, they did a thorough check and found the issue,but was cost-prohibitive to replace the part.. so no charge.. advising us on replacement. Friendly guys.

Very friendly and helpful staff , will definitely use again

8 weeks ago I took a Samsung with a cracked screen and a couple of amazon tablets which 1 needed a new screen and one needed a new charging port. 3 weeks later and not only have we not heard from the Zoo but they haven't even generated a quote yet. But Martin will call me back with a quote. He doesn't. So 3 days later im chasing a quote. Still no quote sorted.By week 4 they have a quote. £70 for the phone, £130 for the tablet with the broken screen and £60 for the tablet with the charging port. So we tell them to go ahead with the work worth doing and forget the tablet with the cracked screen. 2 weeks later still no work has been done. Oh and the quote was wrong. Like really wrong. But Martin will call back with an up to date quote. He never does. Speak to Mike who offers to do all the work at cost. £235.2 weeks later they have finally fixed the phone and both tablets. But Martin now wants to charge around £300 and says he will refuse to give our items back if we don't pay in full and he has no idea about what Mike has agreed and he can't deal with customers like us right now and needs to go and sit out the back of the shop......So after we refused to be bullied by Martin, Mike puts the work through at the agreed price of £235.AVOID THIS PLACE AT ALL COSTS.Martin will try and rip you off and hold your goods to ransom.***EDIT*** 1 Week later and the back of the phone they repaired is falling off. Doesn't look like its been glued back on properly. So as well as awful service it seems they are unable to make actual repairs too.***EDIT 2*** 05/10/20 Mike messages to say he will be speak to their specialist phone repairer about the poor work. As of today, 13/10/20, Mike is yet to bother offering any form of communication or offer a resolution to their incompetence. Will update further if they decide to get back to me.

Martin & Mike have never failed me. They have always come to me at short notice, delivered leads and come down to my business in an emergency.I would highly recommend this friendly duo!!

Friendly Staff little bit slow getting back to us with a price for a repair ,it will have been a week tomorrow thought we would have had a price before now. But the guy in the shop was very friendly, helpful would recommend them.