Family Equity Plan Ltd

I agree with previous review- very unhelpful. They persuaded elderly lady to take out unnecessary policies- unethical too!

Receiving cold calls from this company. Avoid.

OneFamily offer very poor customer services. Demanding you write in rather than action electronic communications and then taking weeks to respond. I would not recommend to anyone.

A truly appalling financial institution. Moved my special needs son's account here a couple of years ago under the pretence that I could get easy access when he was 18 (as he doesn't have mental capacity). Firstly they 'lost' all the transfer money (should have been the warning signal); when this was 'found' they 'only' invest it in risky investments - wouldn't offer a regular interest ISA. Fast forward 2 years the sum has dropped by over £2.5K and I still can't get access (2 months after he is 18). Parents of disabled children avoid this bank at all costs (in fact parents of all children!). Just read the Sunday Times Money section if you don't believe me - they charge one of the highest management fees for investment strategy that quite frankly a clown would do better. Avoid!