Aspect Property Management Ltd

Rubbish. Avoid at all costs. Modification. To counter their claims I don’t live in one of their buildings even though I have been dealing directly with one of their directors. The building I live in is actually on their profile pictures. But they claim I am not living in one of their blocks to discredit my claims. Please show my post to your directors. The person in question will identify who I am an which building I live in.

Aspect spent months in Sheffield sorting out the issues caused by water getting into the local gas main causing hundreds of properties to be without Gas. Whilst the work they did seemed to be fine, their customer service is THE WORST.They installed a new boiler for me as water had been forced into mine. The boiler was installed without issue (other than front door now often doesn't open/close as they took the carpet up.....but didn't replace it properly so it now bunches up under the door) they have repeatedly failed to provide the Vaillant Warranty despite numerous calls/emails all of which were either not followed up or, in case of emails/messages totally ignored.I tried to register the warranty myself but the serial number they provided was invalid (not enough numbers) so I now have a brand new boiler (great) but with no warranty.This was after numerous ASPECT employees told me not to register the warranty as they (Aspect) would register it for me and the warranty pack would be mailed to me direct. The boiler was installed in January. Nearly 6 months later, zero warranty despite 4 emails and numerous phone calls to their customer service (sic) number.

Shocking company, do not use. Called out two plumbers for different issues. The first diagnosed the problem in 15 mins then spent 1.5 hours messing with their app to try to charge me. Ended up charging me for 2 hours, £192, thanks. The second plumber was much worse, he said we needed a new boiler and lied and lied about the issue. We ended up getting a British gas person round who said the boiler was perfectly fine and fixed a small issue in 20 mins. Do not trust these people.

Tracey has been absolutely brilliant helping us to gather the information with regards to our newly acquired mansion block flat. Always offering as much advice, information and supportive knowledge for us. She was always polite, helpful and prompt with responding. True Star. Thank you.

Bronwen looked after me very well. She is efficient, professional, friendly giving attention to detail and adding a personal touch. 5 stars for Bronwen.

Worst ever building management company. They charge double of others in the market with hidden fees. Lease holders are left at the mercy of the company owner James Pickering for works like sale process and Licence to Alter. It was a nightmare for us to renovate the flat we had bought. Huge distress was caused by unreasonable behaviours from management company and no guidance. Overall service quality is very poor with no standards of practice in place despite the high pay and commission fees for major building works.

A parcel that was delivered while I was away had gone missing. The courier recorded the porter as the receiver however he denied receiving it. The security camera in the building was not working during the entire 3 weeks that I was away. Chris, who dealt with me over email, quickly dismissed their responsibility without investigating in detail what happened. Worst service ever.

My perception is that they are expensive but I haven't crosschecked recently. They are not interested in small extras other than at disproportionate fees. Hope we can change at next review for the Block

Elizabeth was really helpful, I don't hesitate to recommend Aspect Property Management and Elizabeth in particular. She is efficient and understands landlords' priorities. Many thanks.

Appalling. Avoid as a property management company. What kind of company threatens the sick & vulnerable with legal proceedings two weeks before Christmas?Two people I know with stage four cancer have received threats. Disgusted & appalled.