North Carlisle Medical Practice

What a joke! Called 5 times cut off 4. After 30 mins hanging on was told they couldn’t get me an appointment and I had to call back at 8am in the morning! Disgraceful! GP’s are wanting a wage rise, for what? You wonder why people go straight to A&E

After my x-ray results came back I was told by a Dr over the phone when I need codeine all I had to do was ring up and a prescription would be done on the same day because a bone got trapped in my spine and then crushed and the pain iam suffering is like a knife in the back of my ribs being twisted. I can't sit or lay down or turn over in bed because the pain is that bad when I rang up today and explained I needed more codeine as I've ran out the receptionist being stuck up over the phone turned around and said it would be a few days or even over a week then slammed the phone down no wonder she would not tell me her name I can't barely walk as it is because the disk collapsed in my spine a few years ago and Ive had 3 spine injections at Newcastle rvi what never worked and to be left like this in so much pain I would rather be dead at least I would not be left in this pain anymore it's hard enough without this new injury.

Impossible to get through on the phone. Zero follow-up. Unable to to order repeat prescriptions. We have to remind them every month that the patient is house bound. The pharmacy next door is even worse, 4 weeks waiting for a prescription to be made up.GPs are a joke generally at the minute. They seem to have been on holiday since March 2020, I've no idea what they actually do now, but this place is totally dysfunctional. Typical monopoly supplier

Once (on the rare occasions) I actually get to see someone the medical staff are fine and friendly but everything else is so frustrating. When I was suffering from extreme anxiety and phoned at 8am on a Monday i sat listening to that flipping phone message (during which not one but two people tell you every 20 seconds to keep holding) for 25 minutes and what a state I was in by the time they actually answered. How about a separate number on the keypad for a mental health issue? I've phoned saying I feel unwell and they send me for bloods. You don't hear back if they think everything is OK but of course I was still feeling unwell but do they phone to say your bloods were OK but so maybe we should try something else?". No they leave you to feel like a waste of their time. Improvements needed in communications and closing out people's issues."

The doctors and nursing staff here have turned my life around at times. They are often working under terrific pressure Ian very grateful to them. They are as well polite just like the administrative staff.I am very grateful to them and feel lucky to know they are there when the going gets tough!

Very clean, well organised and efficient. My wife and I have had nothing but exemplary care from this practice. The Doctors here are understanding and compassionate to a degree which I have rarely seen.

You can only book an appointment to see your GP at 8 o’clock in the morning via telephone. Can you imagine not being able to book an appointment in person? Can you imagine having to wait for an hour to get your phone to not get picked up, whilst a voice tells you every 40 seconds that the line is busy? If you like the sound of all of this then by all means join!!!

I did get an answer & was able to book an appointment, but was on hold for 9 minutes, a computer recorded message plays for the first 3 minutes of your call. Fine for me I'm on a mobile with 300 free minutes but how about that elderly confused unwell person who has just spent 25p connection charge & another 20p per minute to listen to some recorded message.my call could have cost that person over £1 & they may not have got an appointment. Unacceptable, I could have drove there quicker than getting the phone answered.

Just off Eden Street. Very well organised place very clean and well signed. Good parking bays marked out. Book in and report to your designated area. Staff are first class go out of their way to help you. Very professional and friendly and helpful covid aware facilities are good. A good experience

Always great team Dr nurses and podiatry nurse receptionists well done all.