Nationwide Building Society

As always the staff are friendly and deal with my enquiries quickly.

Not very helpful i came in to open an account with nationwide and the staff said I have to open it online or on the tablets. But I don't want to do it online I prefer in branch opening an account. I needed help with the tablets in store but I was told I would get no help. So I gave up and opened an account elsewhere who would help me and support me better as I struggle due to having disabilities. I don't like how evething is online now its silly

09-03-2019; Went in with my grandmother and mother to close my late grandfather's accounts only to be met with rude staff and absolutely no consideration for ourselves. My nan, who is in a wheelchair, had to stare at stools because they decided a bar-table in the middle of a loud and crowded open area was the best place to handle a sensitive topic and pull out confidential documents (which ultimately they didn't do anything with as they couldn't provide any of the information we asked). We waited 75 minutes with absolutely nothing to show for it and when we asked to file a complaint due to the appalling service the manager didn't even care to hear it. She blamed us for their team not providing adequate service for a bereaved, visibly disabled widow- claiming the non-disabled friendly table we were DIRECTED to was our fault and that we should have asked for a quiet space if we wanted it. However, when we did ask about it we were told the secluded areas were for appointment only (at least one visible consultation room remained empty our entire visit). After this, she then accused us of being rude for becoming agitated with her aggressive, belligerent behaviour (i.e; hands in pockets, loud tone, ignoring what we were saying). Not once did she take into consideration that all members of the party involved had recently experienced the loss of a husband, father and grandfather; even when I informed her of that fact, she claimed 'how was I supposed to know'. We had told her at the beginning of the interaction and 2 others of her colleagues as it was the reason for our trip. Not one had even commented ‘sorry for your loss’ and even if they did it would have been lost in the loud rantings of angry customers on phones and the idle chit-chat of the greeter.When asked for details of the person above her to complain about how she treated us she claimed that the complaint stopped with her but quickly backtracked and said she’d take our details to pass on- as if that could be trusted. It’s a shame as initially the women who first tried to sort our issue, although provided inadequate service, was clearly working with the little she had and did as much as she felt she could do for us (though unfortunately, it wasn’t a lot).This complaint is further justified by the 4 other banks we visited that day: Halifax, Lloyds, The Coventry Building Society and Barclays. All of which at the very least sincerely commented ‘I’m sorry for your loss’, showed great discretion and managed to provide a secluded space to sort our business. Even without an appointment and being equally, if not more, busy.

We came today to open a first ever bank account for my little brother. After being kindly greeted and escorted to the back of the store another staff member I:d Liz was absolutely rude and abrupt in telling us to patiently wait our turn and move back. This has sadly resulted in us banking elsewhere.

There is a lady with blonde hair called Abbie I believe simply delightful, couldn’t ask for anything else from her service! There is also a gentleman called Lee, he looks like he’s been having a bad day most of the time, come to think of it a hard life. That being said his service is exemplary and I can’t fault him at all either. A credit to the society!

Cannot thank Gary enough with his patience he help sort out our issues with confidence & professional skills thankyou Gary your a credit to Nationwide

Queued for 15 minutes to get to the counter. Got a cheque out fine but was then too I had to go on a list to wait and see someone else to change my address. Why should customers be expected to queue twice. I have a small window of time in a lunch break. They spent longer telling me why They couldn’t do it rather than getting on and doing it. Awful customer service

The staff are professional and friendly. I went into my local branch last week to close one of my accounts, and also make enquiries regarding opening my son his own account. The lady that helped did a excellent job.

I have been with Nationwide for many years,And found the staff very professional always ready to help and above all friendly.Nothing is too much trouble.Keep the great work up.

To busy to help and when asked to set up a new account they said just use the ipads with not help . When asking for help the person walked off and was waiting for 20 minutes and gave up after asking 4 staff . They don't care better off going to a diffrent bank