Housing Options Centre

I have booked phoneappointment twice as we will face homeless soon.And both times Homeless team didn't called me back.The first time they can't get in contact with us called some numbers that did not belong to us, which even if they were ours 5-7 years ago,although they must have right number because I reported it when I made the appointment. And yes they found it and called us in last moment when it was too late for appointment. Our appointment was rescheduled for another day and again did not called back as it turns out that someone made a mistake in reserving our second appointment.it makes me think that no one was going to call. That all this is a theater and a quest. Those who have the strength and health to go through to the end. Who will not go crazy and commit suicide. They may get the help they counted on.

Rude staff, they threaten you by saying they will close our homeless claim and force a homeless person to live in a unsuitable environment! These people don't help at all they force a person to choose to live in street it's better than begging them to rehome us

Excellent they helped me same day I came they was really helpful and do genuinely care about keeping people from homeles so if you are homeless or going to be homeless go to your local naibourhoood office

They have helped me out and am so very grateful I came from London with no were to go the same day I went to the office they gave me and my children somewhere to stay god bless you

Disgusting rude staff should not be working with vulnerable people absolute disgrace

Very bad untrained staff . First day they said to me come tomorrow. Next day they said to me that you have to pay for accommodation.I don’t have very bad word to say them..

A lot of people should not be employed here. Negligence, dismissive of mental health and no care in the world for vulnerable people. I can’t believe that I got forced out of a place that is supposed to help people that have nowhere to go. My son and I have been kicked out of the centre and our suitcases got dragged out.Unbelievable service horrible horrible way to deal with people. We are not allowed to enter we are only allowed to stay in this mid section.

rude staff. makes u wait outside and dont even answer questions you have.

I am coming soon,If I get disrespected in anyway shape or formWe will initiate Project TsunamiNo More Water running from your taps! ().Huda

Very unfriendly environment, very rude staff, never help or advice you. this place needs to replace their staff.