EasyDNA UK

A fast efficient service. I created my own sample collection kit following their instructions which was straight forward. The communication and update on the process was great and my result came 1 day earlier than anticipated. Many thanks.

Stephen and Tony were incredibly responsive to my almost constant communication between sending the samples and receiving the results. I had built up a fairly intense level of anxiety about how long the results would take. Both guys were extremely patient, understanding and responsive. Compassionate company. Thank you, all.

Very fast and efficient.Great customer service.Would highly recommend this company.

My first animal allergy kit arrived incomplete so I had to ask for another test.The website states that you'll receive your results within 3 weeks. I relied on this information and it was one of the reasons I chose Easy DNA for my animal allergy test.More than 3 weeks have passed and I still don't have my results. When I complained, they just said that in their 12 year history they've never been late with results (although there are other complaints online about the same thing) and that the timeframes are illustrative only. Their terms on the other hand state that they will endeavour to meet timeframes for delivery of results. Very disappointed as I've wanted the allergy results asap and the company have not given any justification for the delay and are unwilling to commit to any date of giving the results.Contrary to their response, my sample reached them on 13 April, they only tested it and responded on 9 May, which is over 3 weeks.

I recently used easyDNA over the Christmas holidays. Their customer service was outstanding. They provided great assistance via telephone. I received email confirmations at every step of the process and the lab work was processed much earlier than had been promised. The instructions were very clear and the results very professionally presented. I was very impressed.

Used to find out whether twins were identical. Excellent service. Cheapest I could find and faster than expected. Easy swab test for 2 year olds. Company kept in touch throughout process. Called customer service to clarify results (confusing wording and couldn't quite believe they were identical!) Gentleman on phone was patient, helpful, polite and efficient. Would recommend to anyone without hesitation.

Found EasyDNA on Google search and read the reviews which were very positive. Their website is easy to navigate and we decided on the grandparent test as the father was not available (refused). Once I had paid, the email with the link came through very quickly, was easy to fill in and the kits arrived the next day.Simple process, easy to use and we sent them off recorded post. The results came back within about 10 days, which was quicker than anticipated. And in our favour which we knew anyway. We also ordered a printed copy for the grandparent which was sent directly to him.Highly recommend this company, excellent service and would use again if needed.

Ordered a test for my dog , took 4 weeks to be tested from the time I received the acknowledgment of the test being received. I had to talk to somebody as the generic age test was showing not received however after the chat it was showing processing. On week 3 I asked for an update and was told it would be another 2 - 3 weeks , eventually I got the results a few days later but the staff on chat are rude and to be honest I don’t trust the results as they almost impossible to be correct

Test arrived within the time they advised, and was easy enough to use. After I returned the dna sample they emailed me to let me know that it had been sent to the lab, and that I should check for updates online between 2 - 3 weeks, not including weekends, and Bank Holidays. I received the results just within the time scale, which considering we were in the middle of lockdown I thought was pretty amazing. Turns out my boy is intolerant to 18 items, 17 foods, and 1 environmental. The results have helped my dog a lot, as I have a guideline now where as before it was a guessing game.... the test was well worth the money

I recently received the results of my cat's CatCheck (Feline) Genetic Disease Test and I couldn't have been happier! The test and results were extremely detailed and the normal results really put my mind at ease, as he's an older cat who came to us last year, and so we don't know his history at all. It was also really interesting to find out things like his blood group, colouring expression etc. The results were delivered on time and the purchase system and sample collection were super simple. Would highly recommend!