Berlin Packaging UK

We have had delays and problems this year with other packaging suppliers, but the service from Raepak has been exceptional even during the shutdowns.Raepak and in particular George Ward our account manager have been brilliant.George has gone out of his way to help us, emails quickly and items are dispatched the next day.Raepak have really helped make this challenging period much easier, would highly recommend.

Worked with Ross Luther-Veitch. An absolute pleasure to speak to and was very helpful. Much quicker at communicating than all the other suppliers I have worked with and the product arrived within days of placing the order.Would highly recommend to anyone.

My first time using Raepak and I was extremely impressed with their immediate response to my enquiry, followed up by an exceptionally efficient prompt service. All the team could not have been more helpful and friendly. I can definitely recommend Raepak and like the idea of their products being planet friendly.

It was an absolute pleasure dealing with Raepak Ltd! The staff are incredibly helpful and very pleasant, nothing was too much trouble and everything was handled promptly and professionally. The quality of the products is excellent and look and work fabulously. I wouldn't hesitate to re-order from Raepak. Wonderful service from lovely people!

Ross at Raepak has been a huge help finding us the right products from start to finish. He is very fast at communicating and made everything very easy and simple. Highly recommend and look forward to working with Raepak again!

Excellent service and prompt communication from Ross. He had great product knowledge and was able to help me find the best items based on my requirements. Good Value. Speedy delivery too. Highly recommend.

Obviously this is a difficult and changeable time for many. But I just wanted to give you some feedback on the excellent account management that George Ward is providing.I know that Raepak have had some changes imposed on them by Chinese suppliers, which have affected us directly. But I am thoroughly delighted with the way that George is helping to navigate this.In addition, I am impressed that he is using this time to take a fresh look at how improvements can be made and making very good suggestions - that otherwise I would have not considered.Very much a testament to “being remarkable” and this standard of service clearly differentiates Raepak from their lazy competitors.Well done!

I have worked with Raepak for the last 8 years in both my previous and current roles. The team (especially Katherine & Phil) are fantastic, quick response time, great service and IF we have ever had an issue they are always quick to look into and resolve. One of my favourite suppliers to deal with and I am sure we will continue our business relationship in the future.

This was probably the smoothest transaction I have had for buying packaging AND having the additional complexity of getting it sent to the States during Covid restrictions and the backlash of backed up shipments. Samples were willingly provided and despatched in a timely manner. Actually samples were re-supplied twice when we ran out, with no questions or quibbles. Excellent communication throughout about the despatch and updates on transit. Not one thing to fault and I wish all of the buying I am doing currently was this straightforward. I will definitely use Ross and Raepak again!

I have been using Raepak for several years for my small business. They have worked with us when we had little to no money, and seen us grow over the years. This is important to me because some companies can treat their ‘big fish’ clients more favorably than their smaller accounts. I have never felt undervalued by the company, no matter how small my orders were. I highly value their customer service as much as I value their products. I have been through three account managers and the standard of service has remained consistently excellent.