Claremont Care Home

Avoid.Firstly let me note that the home do have some excellent staff who do genuinely care for the residents.However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either.Whilst every care home has of course experienced Covid outbreaks, the Claremont are clearly in a category of their own and management do not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline.My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and other residents clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing...In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere.It might cost a little bit more, but it is definitely worth it.

the building and care staff get 5 stars. However those in charge refuse to test every person before entry resulting in constant lockdowns affecting the mental and emotional health of residents who are again locked up in their rooms for 14 days. preventable if management tested before entry

Mum was admitted recently and she seems settled in ok but because another close relative had P of A I have not been told anything about why my mum was admitted here .So basically I know nothing about my mums admission to this facility and why she needs Nurse led vare

Not good at all!!!!